About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
We are committed to diversity as both a moral and business imperative.
About the Role
As a Solution Architect, you’ll be working directly with our biggest and most complicated customers alongside a Services Team Member. Beyond just providing technical details, you will help customers develop and apply strategies to achieve their learning goals using the Highspot platform. You’ll continually refine Highspot Services practices based on your internal and external experience. Ideally, you are a detail-obsessed adult learning guru who likes solving big, complicated problems using software. You want to invent the future and share it with the smartest people you know - your colleagues. You thrive on delivering for customers and making the room smarter. You know that ambiguity means the opportunity to build something amazing, and you’re curious about what’s around the next corner.
This is a post-sale delivery role, post-sale experience is required.
What You'll Do
- Provide thought leadership, architectural guidance, and instructional design recommendations alongside a Services Team Member on implementations with our largest/strategic customers
- Continually develop and refine the Highspot Training & Coaching customer journey, including building internal/external materials and delivering training
- Quickly become a SME on the Highspot product and its applications to learning management, providing technical training/guidance/best practices to both customers and internal resources
- Manage Enterprise customer escalations and provide thoughtful technical and practical guidance
- Represent Highspot Services in complex pre-sales deals by providing functional and technical consultation
- Represent the voice of the customer with the product management team for feature development
- Be a thought leader of the Services team and beyond - this is a senior level independent contributor role with broad visibility
Your Background
- 7+ years working with technology companies or in technology consulting
- 5+ years working with SaaS products and technologies
- Deep understanding of adult learner management / learner experience best practices
- Demonstrated ability to understand and articulate information architecture and taxonomy best practices
- Demonstrated ability to quickly establish rapport, trust, and partnership with a wide variety of business stakeholders including C-suite, IT, training / L&D professionals, and individual course managers
- Familiarity with LMS (learning management) technologies
- Experience launching training / coaching /learning platforms to sales teams - from system architecture to course build-out to change management
- Experience with instructional course design and learning program development (you have an opinion on what a ‘good’ course looks like, what a ‘good’ instructional campaign looks like based on your experience)
- Functional understanding of data analysis and database architecture (SQL and NoSQL structures)
- Experience leading complex technology deployments post-sale, including with a diverse non-technical audience
- Proven ability to manage multiple projects at once and deliver for internal and external stakeholders
- Proven ability to learn new skills and technology quickly and independently
- Experience with Sales Enablement industry
- Experience working with and deploying learning or content management technologies
- Working Knowledge of CRM (Salesforce.com, Dynamics 365) architecture and administration
- Experience with mobile app development and troubleshooting
Preferred
This position is available either in-office or remote, as applicable, at the following locations:
- Arizona- Remote
- Arkansas- Remote
- California- Remote
- Connecticut- Remote
- Florida- Remote
- Georgia- Remote
- Idaho- Remote
- Illinois- Remote
- Maryland- Remote
- Massachusetts- Remote
- Michigan- Remote
- Minnesota- Remote
- Missouri- Remote
- New Hampshire- Remote
- New Jersey- Remote
- New York- Remote
- North Carolina- Remote
- Ohio- Remote
- Oregon- Remote
- Pennsylvania- Remote
- Texas- Remote
- Utah- Remote
- Virginia- Remote
- Washington- Remote
- Washington, D.C.- Remote
- Wisconsin- Remote
- #BI-Remote
Benefits
Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.