Senior Technical Account Manager

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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

We’re looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.

Pivoting on your experience in digital delivery, you’ll be a catalyst for our high-value customers; from global sporting events, international news, media, healthcare and more.

As a consultant, you’ll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating solved problems between customers. You’ll travel to visit customers (COVID-19 allowing) and build face-to-face relationships with them.

You’ll be a part of a global Technical Account Management & Marketing Consultancy team who provide advice and guidance to customers. You’ll work with a local team of other fields to make your customers successful.

We’ll provide training on our DXP offering, including CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, WCM (Drupal), Multisite and Marketing Automation.

The Consultancy:

  • Listen to customers. Identify their business drivers.
  • Build platform strategies to achieve customer business goals.
  • Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting.
  • Identify business risks and technical solutions to mitigate them.
  • Connect customers with other subject matter specialists within Acquia
  • Connect with customers with clarity and courtesy – verbally and in writing
  • Work with customers across mediums such as video calls, phone conferences, email, chat and face-to-face.
  • Efficiently balance multiple requests from multiple customers.
  • Collaborate with other team members on technical and customer service challenges.

Your Character:

  • You’re naturally motivated to resolve hard problems. You can jump in and own It.
  • You give back more. You find ways to build and grow customers and colleagues.
  • You’re autonomous and driven; committed to awesome.
  • You do the right thing for your customer and by your colleagues.
  • You dare to be different. You can think differently and be willing to act on it.

Your Unique Skills:

  • You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
  • You have a developer background with WCM/CMS or have prior TAM experience.
  • You can provide excellent customer service.
  • When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.
  • You’re driven more by a systematic or scientific approach than instinct or intuition.
  • You can use data and insight to drive customer decision making.
  • Ability to efficiently prioritize a large number of competing requests
  • Performs work with (internal and external) customer happiness in mind, while not compromising the integrity of the work
  • Excellent interpersonal, team cooperation, and communication skills
  • Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Your Experience

  • You’ve learned from failure and thrive with feedback.
  • You’ve contributed to open source projects and participated in open source communities.
  • You’ve led a delivery team, architected a solution or are an SME in a specific field.
  • You’ve had exposure to enterprise or government delivery environments.

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases

What are Mainstay Perks + Benefits

Mainstay Benefits Overview

We have a great, comprehensive healthcare package, Flexible Time Off, Mental Health Days, Ongoing support of work life blend, paid parental leave, and more!

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Our remote work program includes the opportunity for employees to be full-time remote for specific positions, and all employees are encouraged to work remotely on occasion as needed.
Diversity
Highly diverse management team
We've put significant focus on adding gender and racial diversity to leadership at all levels of the company including the BOD.
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
AdmitHub's 401(k) retirement plan contributes 3% of an employee's annual base salary, regardless of whether they make an contribution or not, with no vesting period for the contribution.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 10 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Some meals provided
Company-sponsored happy hours
Our happy hours look a little different post-pandemic, but we do things like virtual trivia and Zoom drink tutorials.
Pet friendly
Fitness stipend
We'll reimbursement employees $250 annually for our health & wellness benefit.
Home-office stipend for remote employees
Now that most of our employees are working from home, we provide $200/month to subsidize cell phone and internet costs.
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

We're constantly taking feedback and adding to our list of perks depending on what is interesting/motivating to employees.

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