Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
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Senior Sales Operations Manager

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Sales Operations, Toast’s sales engine,  is responsible for launching and optimizing the performance of high potential products.  As Toast grows to add more products to our suite, the opportunity to support our customers and grow revenue is unparalleled. This sales operations leader will be responsible for building Toast’s multi-product sales strategy in order to grow revenue per customer. Ultimately, this leader will determine how to pilot and launch new products, align sales strategies across the new business and up-sell teams, and build strategies to support the sales org as products become more complex. In addition, Sales Operations Manager will lead cross-functional initiatives, present to senior leadership, and build and grow their own data and operations team to drive results.

About this roll* (Responsibilities) 

  • Build strategy and scale operations to support the pilot and launch of all new products across a large sales org.
  • Lead initiatives that include key stakeholders from systems, business intelligence, sales ops, marketing, and customer success in order to drive the sale and adoption of products.
  • Evolve  the sales motion and ensure that sales velocity remains strong despite increasing complexity of products.
  • Create alignment and buy-in across a matrix of divisions and players in order to drive results. 

Do you have the right ingredients*? (Requirements)

  • Fluent in building a data strategy. Has necessary skills to use data to make decisions and ability to make decisions with ambiguous information. (Excellent excel skills required).
  • Creativity and agility - thrives without structure and likes autonomy.
  • Strong project management and organizational skills. Excellent presentation skills. 
  • 5+ years of experience working in sales operations for a company with a large sales team (100+ sales executives), with a minimum of 1 year leading a team. 

Special Sauce* (Nonessential Skills/Nice to Haves)

  • MBA preferred.

“Our Spread of Total Rewards”

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required



We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Toast, we're focused on empowering the entire person. We know that wellness looks a little different for everyone, which is why we offer an array of benefits outside of the traditional offerings, including mental health programs, financial wellness resources, care giver benefits, and so much more. By providing our employees with plentiful resources and benefits, we're setting them up to thrive.

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