Senior Provider Success Manager (Account Manager)
About the company
We believe in a world without misdiagnoses, where every patient receives the best opportunity to recover and lead a healthy life. And we are the team solving this problem every single day for millions of patients across the country.
Covera Health is transforming how quality health care is measured and delivered. We are starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient’s best chance to get better.
Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients receive an accurate diagnosis. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives. With a pipeline representing 25% of insured individuals in the US, the opportunity to transform radiology and, in turn, improve patient care across the globe is in front of us.
Headquartered in New York City, Covera Health closed a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies that are driving transformative change in their industries.
About the role
The Provider Partnerships team is responsible for initiating and managing provider relationships across our network of high quality radiology Centers of Excellence. Our team also partners closely with internal teams to ensure we maintain our network and deliver on provider expectations. The Senior Provider Success Manager plays a critical role as the direct owner of provider relationships. In this role, you will quickly gain credibility and a strong rapport with key stakeholders. You will work to onboard and continually engage providers to remain active in our program. A successful Senior Provider Success Manager is passionate about healthcare, has excellent time-management and problem-solving skills, is a driven self-starter, and approaches their work with creativity and innovation.
You will be expected to:
- Drive ongoing engagement in Covera’s program for a defined book of business from large health systems to freestanding radiology facilities
- Represent Covera and our various internal teams as the primary point of contact for your book of business
- Successfully speak to and demonstrate Covera’s value to participating providers
- Gain buy-in from and build relationships with key radiology practice stakeholders (business and clinical professionals)
- Quickly recognize and solve operational barriers or personal hesitations that would limit a provider’s engagement with Covera
- Partner with assigned practices to help implement and customize workflows to incorporate Covera’s program into their day to day workflow
- Use data to identify overall trends, pinpoint risks, and prioritize focus areas
- Implement solutions with providers to drive engagement and build trust
- Collaborate with cross-functional teams to manage provider accounts, troubleshoot issues, pilot new programs/processes, and support high-impact providers
- Develop a deep understanding of the radiology market on a state by state basis and on radiology practice management including procedures, equipment, and systems
- Project manage each provider through implementation and day-to-day processes, setting deadlines for internal teams, triaging issues, and ensuring a positive provider experience
- Develop deep understanding of each provider in your book of business, knowing their market, workflows, and practices
- Communicate valuable clinical feedback developed by our clinical and data sciences teams to participating practices
- Track activities with all in-house tools, including CRM, and maintain all project organization in order to manage your book of business against set milestones
Requirements
- BA or BS required
- 5+ years of account management experience with exposure to healthcare and/or the radiology market preferred
- Strong problem-solving skills and attention to detail
- Strong written and oral communication with excellent ability to work in a team environment
- Ability to effectively communicate complex and detailed information to healthcare providers
- Strong personal time management skills including the ability to manage multiple projects and meet deadlines
- Knowledge of working within a CRM system such as Zoho or Salesforce
Benefits
You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you'll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic Slack channels, and more!