Senior HR Business Partner (Sales, Customer Success) at Nextiva (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We’re not your parent’s phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead. 

We’re actively looking for amazing people like you to join our team!

The Senior People Business Partner is responsible for acting as a strategic business partner to executive and senior leadership driving value built on creating a foundation of organizational development, talent management, change management, organizational design and creating business cases to prove out organizational initiatives and projects.

  • This is a hybrid in-office/remote role, candidates must be located in the Scottsdale AZ area. 
  • Seeking candidates with experience in the Sales, Customer Success, Customer Support (or similar) industries. 

Key Responsibilities:

  • Functioning as key business partner with an emphasis in Human Resources and partnering closely with senior leaders within one or more organizational units to develop and execute critical business and organizational strategies
  • Providing leadership, guidance and counsel on matters related to talent, organizational change, human capital, employee engagement and relations
  • Assessing Human Resource implications of the business strategy, identifying opportunities to further meet business needs and designing solutions
  • Acting as coach and confidante to leadership team as well as a strong employee advocate
  • Developing and executing HR plans, processes and programs aligned with business objectives including organizational design, succession planning, talent management/acquisition, goal alignment, employee engagement and communications
  • Provides guidance to leadership on talent management/development and succession planning to ensure the right talent capabilities and bench strength are developed to support the business
  • Investigating and providing counsel on associate relations in partnership with business, legal, ethics and compliance and making appropriate recommendations
  • Using relevant business data to create justifications, providing metrics and creating business cases to communicate and/or develop strategic HR programs
  • Serving as change management advocate to positively impact organizational effectiveness and providing guidance and coaching to leadership team on change management
  • Driving and enabling cultural transformation to support a progressive, diverse and inclusive environment
  • Collaborating with other HR partners and leaders to share best practices, critical needs issues and initiatives
  • Providing coaching and guidance to managers on organizational development related matters, including organizational analysis, strategy, structure and key processes to support organizational and business needs
  • Coaching and advising on appropriate total rewards strategies, programs and tools to enhance organizational performance and employee engagement
  • Collaborating with senior colleagues and shared resources in the centers of expertise in order to apply sufficient HR resources to meet the business needs


  • Bachelor’s degree with an emphasis in Business/Human Resources or related fields, Master's Degree preferred
  • 5 – 10+ years of experience in the Human Resources field with focus in Generalist and HR Business Partner work
  • SPHR/PHR certificate preferred
  • Ability to work in office when needed
  • Experience in talent management, leadership development, performance management and organizational development
  • Demonstrated success in creating an environment of trust with clients where integrity is unquestioned and effectively utilize negotiation and conflict resolution skills when needed
  • Ability to analyze HR metrics for use in developing goals and driving key business strategies and objectives
  • Established competence in establishing and maintaining strong cross-departmental relationships
  • Demonstrated strategic thinking and delivery with proven, measurable results
  • Proven competencies of effective and persuasive communication including patience, active listening, and problem analysis/solving skills.
  • Excellent time management skills with the ability to prioritize and manage multiple tasks and work under tight deadlines while delivering high quality results
  • Strong talent management, leadership development, performance management, and org development experience
  • Highly organized, detail oriented, adaptable and quick-thinking with a proactive approach, an enterprise focus, an understanding of shifting business needs and the ability to change priorities with ease
  • Excellent interpersonal, influencing and communications skills with all levels of the organization required
  • Maintaining current knowledge of industry trends and employment legislation and ensuring business compliance, familiarity with Human Resources concepts, practices, procedures and basic employment laws
  • Proficiency in using Microsoft Office suite including Excel, Word, and PowerPoint
  • Ability to work a hybrid schedule in office/home

So, why Nextiva? 

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way. 

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS


More Information on Nextiva
Nextiva operates in the Artificial Intelligence industry. The company is located in Scottsdale, AZ. Nextiva was founded in 2006. It has 1500 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, Disability Insurance, Dental Benefits, Vision Benefits and Health Insurance Benefits. To see all 23 open jobs at Nextiva, click here.
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