Full-time, Boston, MA or Remote (US - East Coast / Eastern Time Zone)

Hurry up! We’ve got a dream to build!

BlueConic is the market-leading customer data platform, which gives marketers the power to liberate their data and use it to improve marketing outcomes. Our clients use BlueConic to unify individual-level data and then use that single view across channels. Our SaaS platform is the solution for challenges marketers haven’t been able to solve for years. We’re headquartered in Boston and our development team works in the Netherlands. With nearly 300 brands using the platform, our work is experienced by millions. Our mission is to make on out-sized impact, every day – for customers, for partners, for employees.

About the job:

Two central focus areas for our business are upsell and channel revenue; as a SaaS company, both are crucial to our growth flywheel in the coming years. In this role, you’ll oversee the teams responsible for each of these focal areas: Account Management, which very deliberately resides within our Customer Success organization, as well as Partnerships – a portfolio that includes channel, services and advisory partners, as well as go-to-market technology partners.

In this role you will:

• Manage a book of business that includes targets for:
  • Gross churn and net retention (direct and partner)
  • Upsell
  • New partnerships
  • Partner revenue (including expansion and retention)
  • Acts of advocacy
• Hire, train, and manage global teams in Account Management and Partner Management.
• In partnership with Operations, refine and maintain reporting for leadership including renewal reports, upsell pipeline, new partner pipeline, etc.
• Work closely with the Professional Services and Customer Success organizations to ensure BlueConic customers are getting value out of the platform from day one.
• Track and analyze key metrics related to customer revenue and collaborate with leadership to identify and implement processes and procedures to exceed target metrics.
• Collaborate with CS leadership to identify and implement processes and best practices to serve our most strategic customers.
• Serve as a subject matter expert for strategic business deals (e.g. new verticals, enterprise opportunities) in support of direct and indirect sales cycles.
• Work cross-functionally with other departments to support customers and partners as needed (marketing, product, learning and development, etc.)
• Partner with the Director, Partnerships to build out a best-in-class partnership program.

You have:

• At least ten years of experience working in revenue-responsible roles, ideally in a marketing technology organization, with a track record of driving growth.
• A proven record of results against revenue and other performance targets in a partnerships and/or sales function.
• Prior experience managing and growing global teams.
• Proven success with enterprise level relationships.

You will be a great fit if you:

• Are passionate about making customers successful while also maximizing revenue opportunities for the company.
• Are capable of operating and driving results independently as part of a company with a fast-moving approach.
• Are a strategic thinker and love finding ways to expand and strengthen customer relationships.
• Are numbers driven and comfortable managing to and exceeding goals.
• See yourself as a true player/coach: can build and manage strategic partnerships while also rolling up your sleeves to execute when needed.
• Can navigate difficult situations and guide from opposition to consensus, while being comfortable with ambiguity.

Reasons to join us:

• Help build the best marketing technology product ever, period.
• Work with big name brands to achieve their growth and transformation goals.
• Join early and help shape this function as it expands and grows with customer demand.
• Enjoy competitive salary & benefits and a flexible approach to work with the option of working in office, hybrid, or fully remote.
• Thrive in an inclusive, multi-cultural environment with a values-driven work culture that has been deliberately crafted from the beginning.

To join the BlueCrew is to:

• Enjoy hard work and seek out a challenge.
• Care deeply about your colleagues, the mission, and your results.
• Draw energy from the task at hand and radiate it to motivate the people around you.
• Have amazing ideas and be able to bring them to fruition.
• Prioritize hustle over title and results over resumes.
• Balance the pragmatic and systematic, repeatability and opportunism.
• Refuse to compromise on quality, honesty, or dedication.
• Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.