Senior Director of Account Management at Availity (Jacksonville, FL)

| Jacksonville, FL
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Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL with an office in Indianapolis, IN and a significant remote workforce as well. Availity is the nation's largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicate. Fixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways Availity is streamlining this process. Availity also offers providers, hospitals, and health systems revenue cycle and patient financial management solutions. We help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.

Reporting to the Chief Growth Officer, the Sr. Director of Account Management creates and delivers a strategic customer growth vision that drives predictable long-term value for our customers and transformational opportunities for Availity at scale. You will directly manage a group of account teams that own anywhere from 10-80 health payers up to $100M in ACV. You will be a leader, instilling in your team a growth mindset and hunter mentality by leading through example, executing on playbooks and driving best practices across the line of business and across Availity.

The Senior Director of Account Management will lead a team of account managers and alliance partners (owner health plans) across our Payer line of business. This role is expected to instill in the team a growth mindset and hunter mentality through leading by example, executing on playbooks, and driving best practices across the line of business and across Availity.

The Senior Director, Account Management will be a leading force in driving efforts to help our account teams create sustainable growth. The successful candidate will provide strategic thinking and thought leadership to harness our collective Availity capabilities to inspire leaders and companies to innovate and transform. They will apply broad technical knowledge, with business acumen to support teams in developing compelling Availity value propositions that align with our customers' business strategies on digital transformation and cloud adoption. Furthermore, they will provide competitive and market insights on what products we need to enhance, build or buy.

To be qualified for this position, you: • Will have a minimum of 5 years' experience in managing large (1MM member) health payers.• Have a BA or BS in any field plus relevant job-related experience, MBA preferred or equivalent business experience with demonstrated results.• You have taken strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates.• Are a strong communicator with excellent presentation skills.• Have financial acumen to drive profitable growth.• Can build trust and approach problems from a curious, ready-to-learn perspective.• Are a strong change manager with the ability to lead a team effectively through ambiguity.• Work creatively and analytically in a time-limited, problem-solving environment.• Demonstrate love for technology and keeping up with the rapid advances.• Have a High Say / Do ratio.• Believe in integrity and ethics.

What you will be doing: • Working with account teams to build compelling vision statements, value-driven strategies, and position Availity as a differentiator.• Collaborating with accounts and working closely across the company to infuse the mentality of leaning in, new skill sets, and thought leadership to help solve the customer's need.• Championing a human-centered, entrepreneurial approach to strategic enterprise transformation within our account teams customers, and partners.• Anticipating the key decisions and change management needed to make progress, craft governance frameworks, and create the organizational alignment and momentum towards a vision.• Maintaining a high-level understanding of platform capabilities to advise and inspire teams and customers.• Continually monitoring and sharing emergent, disruptive trends in technology and business transformation.• Seeking out and acting on feedback from clients.• Creating dashboards per client on utilization, penetration of products, pursuit plans, and win strategies.• Serving as a role model and a developer of people to continue to grow at Availity.• Driving revenue and costs forecasts for your line of business.• Synthesizing insights from account teams, driving thought leadership, and developing recommended actions that will directly impact the growth of our company.

Why work at Availity: • Availity has recently been named a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here! • We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. • Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! • Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place. • We offer a competitive salary, bonus structure, generous HSA company contribution, and a 401k match program that is vested on day one! • We offer unlimited PTO for salaried associates + 9 paid holidays + 1 floating holiday. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. • Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc. • Interested in furthering your education? We offer education reimbursement! • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. • Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

At the headquarters: • You like food trucks? We have them almost daily at our office (when we're back to normal) • Like food trucks a little too much? We also have an onsite gym with showers • We appreciate work/life balance! Need to get a quick break in between meetings? We have Ping Pong, Foosball, Arcade games, and XBox to help you decompress - and we have a massage therapist onsite once a week for a little relaxation too • We've got you covered with free coffee, lemonade and tea anytime you want

Why you want to work on this team: • You will provide strategic thinking and thought leadership to harness our collective Availity capabilities to inspire leaders and companies to innovate and transform.• You will be working with some of the nation's largest health plans.• You will be working for a market leader in the payer gateway space.

Next steps in process:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.• Recruiter resume review• Manager resume review• Recruiter phone screen• Manager phone/Zoom screen• Panel interviews

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
More Information on Availity
Availity operates in the Fitness industry. The company is located in Jacksonville, FL and Indianapolis, IN. Availity was founded in 2022. It has 1020 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 28 open jobs at Availity, click here.
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