LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

As part of this team, you will work with our enterprise customers, developing strategies that promote usage and adoption of our solutions. A successful CSM builds memorable customer relationships and shows the trusted advisor status in the customer's mind. We work with your peer client partners to increase renewals and expansion opportunities to achieve outstanding gross and net retention targets. Reporting to our Director of Customer Success.

You will:

• Guide LivePerson's Client Engagement Model to ensure customer and LivePerson mutual success
• Manage accounts in all aspects from onboarding to renewal
• Mitigate risk throughout the customer lifecycle
• Establish a trusted relationship with your accounts, from decision-makers, main influencers, and daily contacts
• Promote usage and adoption, promotes overall return on investment and provides desired customer outcomes
• Navigate, interpret, and use provided tools and systems to report on customer experience, customer health, product usage, and desired outcomes
• Inspire change within customers to increase adoption of best practices, expertise, and recommendations to achieve successful implementation of conversations solutions
• Develop and demonstrate platform expertise
• Develop customer references and case studies

You have:

• BS or BA degree
• 5+ years relevant work experience in customer-facing customer success, account management or strategic consulting organization.
• SaaS experience.
• Perform strategic discovery with customers to uncover their goals, promote the value delivered by LivePerson to support achieving those goals, and then build a plan to achieve those outcomes
• Experience building executive relationships
• Excellent collaboration skills
• Ability to travel 25%

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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