Senior Customer Success Manager at Couchbase (Remote)

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Location: This role is open to a remote role in California, West Coast, or Northeast regions.

The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Couchbase customer.

As a Couchbase CSM you will:

  • Be a Trusted Advisor by building active and meaningful relationships with our customers and internal partners
  • Identify and mitigate risk of churn
  • Drive adoption of paid Couchbase features across your assigned customer portfolio and find opportunities for new use cases
  • Build strategic account plans by identifying customer needs, challenges, key milestones and timelines to maximize customer outcomes and experience
  • Ensure high customer satisfaction and reference ability
  • Work cross functionally on a regular basis and help build the Customer Success brand

Requirements:

  • Exposure to database, cloud and infrastructure technology (Complex high-tech products)
  • 5-10 years of Strategic Customer Success experience
  • 200k+ per customer ARR experience
  • A technical aptitude. Our customers and products are inherently technical.
  • Proven experience working in a Customer Success, Account Management, Consulting or similar customer-focused role
  • Experience with large-scale, technologically sophisticated customers in a fast paced environment
  • Strong customer orientation and sense of empathy
  • A passion for maximizing customer outcomes and satisfaction
  • Strong follow through, organizational and time management skills - you understand what it means to be responsible for a customer portfolio and how to prioritize
  • A passion for collaboration. You’ll be working cross functionally on a regular basis and will help to build the CS brand.
  • Ability to understand technical concepts at a high level and connect the dots to customer needs to have meaningful business conversations
  • Mindset with the ability to identify correlations and draw insights 
  • Self driven with can-do, positive attitude

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About Couchbase
At Couchbase, we believe data is at the heart of the enterprise. We empower developers and architects to build, deploy, and run their most mission-critical applications. Couchbase delivers a high-performance, flexible and scalable modern database that runs across the data center and any cloud. Many of the world’s largest enterprises rely on Couchbase to power the core applications their businesses depend on. 

As a 2021 Bay Area Best Places to Work winner, Couchbase recognizes the need for time off when you need it. Enjoy unlimited time off (DTO), matching 401K contributions, ESPP and many other amazing benefits. See more of our recent awards to learn what makes Couchbase such a great company to work at. 

Learn more about Couchbase and our technical capabilities:

* Compare Couchbase vs. MongoDB
* Compare Couchbase vs. Oracle
* Browse the Developer Portal




Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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More Information on Couchbase
Couchbase operates in the Database industry. The company is located in Santa Clara, CA and San Francisco, CA. Couchbase was founded in 2009. It has 700 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 30 open jobs at Couchbase, click here.
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