Cybereason
Cybereason provides enterprise endpoint protection built to defend against tomorrow’s threats today.
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Senior Customer Success Manager at Cybereason

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Who We Are:

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU.


Position Summary:

Nothing is more critical to Cybereason's continued momentum than retaining and growing our world-class client portfolio. Customer Success Managers at Cybereason act as trusted advisers to our clients, ensuring they get the most out of our industry-leading solution. We look for mature, empathetic, tech savvy communicators who understand the important role Cybereason plays in defending the health of our clients’ enterprises.


Our Customer Success Managers are more than just post-sale relationship managers; we are looking for client partners able to act as the face of the company to protect and expand our bottom line.  You may be speaking to an end-user one moment and be asked to join a call with a C-level contact the next. The successful Customer Success Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realization. You'll leverage your deep proficiency in project management and communication to manage expectations, create air tight feedback loops and ensure the constant maturation of our internal processes and feedback mechanisms.     

  

What We’re Looking For:

  • 5+ years of experience in customer success, technical account management, project management or related, customer-facing role
  • Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates
  • Project management experience with all aspects of the post-sales experience, from small to enterprise sized customers, spanning tasks from: onboarding, product upgrade planning, providing L1 support, to feature training
  • Be the voice of the customer internally; bring in the right people to deliver the best service
  • Track record of developing strong, trusted relationships with economic buyers and technical stakeholders
  • Project management expertise; you approach customer support with consistent, proactive meetings / touchpoints which positively impact loyalty and revenue growth – navigate through escalations
  • A sense of humor, curiosity and a positive, can-do attitude are requirements in order to drive the solution
  • Ability to handle up to 20 customers at one time, from the time they sign with us
  • Strong internal and external communication skills; be effective, be able to say “no” to a customer
  • Salesforce knowledge, metrics driven
  • Prior success with a high-growth startup technology organization is highly valued
  • Ability to travel as needed (<20%)

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Technology we use

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    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
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What are Cybereason Perks + Benefits

Cybereason Benefits Overview

Our offices are open, highly collaborative and yes- fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks (including beer and soda), work from home options, generous employer-paid insurance coverage for you and your family, 401k and a Long Term Care benefit.

Culture
Partners with Nonprofits
Eat lunch together
Daily sync
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our UbU advisory board is in place to hold our organization accountable for DEI initiatives.
Hiring Practices that Promote Diversity
Our talent acquisition team uses non-bias tools in our sourcing and hiring efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Since we are currently working remotely, and we are facing unprecedented times, Cybereason has partnered with the Calm app. Each employee has a free premium subscription.
Retirement & Stock Options Benefits
401(K)
Roth and Traditional 401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Cybereason currently reimburses its employees up to $50 a month for any exercise membership.
Home Office Stipend for Remote Employees
Cybereason reimburses its employees for home office equipment up to a certain amount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

An Insider's view of Cybereason

How would you describe the company’s work-life balance?

Cybereason does an awesome job at making sure each employee takes time for themselves, especially during these trying times. We've had extra company-wide days off, extended long weekends, and even end the day a little early on Fridays for Happy Hour Trivia! I'm very grateful that our senior leaders truly care about our lives outside of Cybereason.

Emily

Talent Projects Coordinator

What's the biggest problem your team is solving?

My team works to solve one of the most difficult issues we face today: keeping people and businesses safe in an increasingly digitized world. Knowing that the work we do matters and brings a positive impact to people’s lives is what keeps us focused each and every day.

Matt

VP of North America Sales Engineering

How do you empower your team to be more creative?

I believe in both forgiveness over permission and that anyone who makes a mistake immediately gets air cover while success brings them a spotlight. I want people focused on outcomes and finding ways there, not worrying about coloring inside the lines.

Sam

Chief Security Officer/President of Cybereason Government

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