Matillion technology turns every business into a data business. Our low-code data integration platform helps modern teams ingest, enrich and synchronise their data across a variety of cloud platforms. Leading companies like Slack, Cisco, and DocuSign trust Matillion to help them transform operational data into useful information at enterprise scale. 

We’re backed by top Silicon Valley investors and recently closed a $150M Series E in September 2021 for a total amount of $250M raised in 2021. Our investors include current and former backers of other leading enterprise data companies like Databricks, Informatica and Mulesoft. 

As Snowflake’s 2021 data integration partner of the year and a winner of Databricks’ 2021 ISV Innovation Award, our product strategy and engineering execution is continuously recognized as best in class by a rapidly growing ecosystem of technology partners. 

With dual headquarters in Manchester, UK and Denver, Colorado, and an expanding hybrid culture, we are looking for passionate, high-integrity individuals to help us scale up our rapidly growing business.

We are now looking for a Senior Customer Success Manager to join #TeamGreen in the US. The role can be based from our Denver-HQ, or remotely across the US.

As masters of Success Management principles and processes, Senior CSMs drive adoption, retention and expansion by aligning customer needs and relationship management with best in class Customer Success tools and methodologies with our most important enterprise customers. Matillion Senior CSMs are seasoned experts in Success Management and technology that works with data, adept at manufacturing positive mutual business outcomes with customers by proactively acting as trusted advisors, responsible for driving adoption and optimized use of the Matillion platform. 

What you will be doing;

Drive adoption, retention and expansion

• Manage a book of Enterprise customers, driving account health, consumption and revenue growth. 
• Guide customers proactively along their data Integration journey using Matillion products
• Drive plans, strategies, positive outcomes with Customer Success tools including success plans, customer journeys, playbooks, etc. 
• Use your strong Executive presence to build relationships with Customers’ C-suite and hold highly impactful EBRs
• Create, own and follow through success plans that drive strategic results
• Persuade customer participation in Advisory Boards, case studies, testimonials
• Identify and own resolution of internal and external challenges, opportunities as they arise
• Use your creative mindset to find new ways to improve customers’ use, satisfaction, consumption of Matillion products

Cross functional collaboration

• Work as a team with Sales, Customer Success, Alliances, Marketing and Product on shared account management activities
• Responsible for drawing upon the skills and resources across the organization to continually provide value that supports our biggest customers’ adoption and growth
• Collaborate closely with CS Ops, Sales Ops, and IT to continuously improve our tools, processes and capabilities
• Contribute to knowledge base with articles, internal and customer-facing artifacts
• Evangelize new product features & provide customer feedback to Matillion’s Product team.

What we are looking for - Essential Skills

• 11+ years experience in customer-facing roles with a stellar track record, ranging from technology, data, pre-sales, consulting, product or technical account management within large, interacting with leaders at enterprise Fortune 500 companies
• 3+ Customer Success Management experience working in a high touch engagement model, managing through key customer lifecycle milestones
• Demonstrated ability to thrive in a fast-paced, high growth environment
• Experience working with data via SQL, ETL, databases, BI, analytics tools or use cases
• Experience working with one or more of the cloud computing platforms: AWS, Azure, GCP
• Architecture and design experience for enterprise-level data and analytics ecosystems

Desirable

• A technical background, with hands-on experience delivering solutions using one of these or similar: Redshift, Snowflake, BigQuery, Azure SQL Data Warehouse 
• Experience with the software development lifecycle, under different project management styles
• Knowledge of Enterprise IT projects, processes, protocols
• Current knowledge, and passion for the data and application integration markets, current market trends and industry players

Personal Capabilities Required, e.g. skills, attitude, strengths

• Strong interpersonal, presentation and communication skills
• Align with and demonstrate Matillion core values
• Be able to travel to meet with customers, pandemic travel policy permitting
• An intersection of technical skill and first-class customer communication
• Ability to draw out and understand a customer’s unique technical requirements and business goals
• Analytical and problem-solving skills
• Be innovative and make an impact! On your customers, on your team, and the company.
• Strong team player with prowess navigating cross-functional organizational structures
• Adept at building strong relationships with customer, internal and external stakeholders

#LI-AC1

#LI-Remote

Find out more about Matillion and our core company values.

Our Benefits

- A truly flexible & remote working culture

- A culture that promotes work-life balance

- Company Equity

- Access to mental health support

- 15 days PTO that increases to 25 after 12 months of service

- 5 days paid volunteering leave

- Health insurance

- Life insurance

- 401K

- Career development with monthly "hackdays" and access to a Udemy account

& much more!

We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch.

Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.