Senior Customer Success Manager - Wix Channels

| New York City, NY
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We are:
Wix's Channels Division, a B2B business unit that's focused on creating and cultivating relationships with Telcos, Directories and large-scale companies all over the world. Our goal? Demonstrating that Wix is the best fit for them and their clientele, and broadening our reach in the global marketplace.
We're looking for a Customer Success Manager to work directly with Wix Channels's accounts. In this role, you'll manage the account relationship, be responsible for growth, retention and QBRs.
You are:
A professional with 4+ years, experience managing multi-million dollar accounts. You have proven experience increasing customer satisfaction, adoption, and retention, and you've worked in a company with a strong online presence (SaaS preferred). One of the big SIs or a consultancy firm is a plus. You have the ability to drive continuous value, having worked with Fortune 500 clients, as well as impeccable written and verbal communication skills (and excellent presentation skills).
You're detail oriented and analytical, a strong team player and self-starter and you're able to work under pressure. You thrive in a multi-tasking environment and can adjust priorities on-the-fly, plus you're willing to travel.
As an Customer Success Manager, you will:
  • Manage client relationships, ensuring client satisfaction and client retention, from the deployment phase and on.
  • Become a trusted partner and consultant
  • Take accountability for the success of your accounts, their satisfaction, and the value they get from Wix products
  • Learn the customer's technical and business environment relevant to the success of the implementation.
  • Take full responsibility for customer growth.
  • Interpret customer requirements to product capabilities, keeping in mind customer goals, objectives and business processes to propose the best solution.
  • Ensure customer buy-in throughout the process.
  • Ensure on time, on budget quality delivery to the customer.
  • Manage QBRs.

Our Customer Success Managers enjoy:
  • Being part of a small and growing team, where there are no playbooks. You'll be able to make a lot of impact on our processes and shape the way things work
  • Having room for professional expression, growth, and creativity
  • Collaboration with multiple teams from Wix offices around the world
  • Impact on our product

Working at Wix
Join us to work in one of the most exciting companies in the world, serving over 200M users worldwide. This is a chance to be part of a fast-growing, dynamic, fun, and creative environment. You'll work with an amazing group of professionals who are also great people, with whom you can do extraordinary things.
While the U.S. Wix team is WFH during Covid-19, at this time we are seeking NYC-based candidates who are able and willing to work on-site in a hybrid model once we return to the office.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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