Unqork
We work with enterprise clients to radically accelerate software development.
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Senior Customer Success Manager - Financial Services at Unqork

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Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of LinkedIn's Top Startups.

Responsibilities:

As a Senior Customer Success Manager, you will be working directly with key technical and business stakeholders to help deliver best-in-class experiences. Serving as a senior customer-facing technical voice, you’ll be responsible for providing insight, guidance, and subject-matter expertise to our customers as they build out products on our platform.

  • You own the development and execution of a holistic account plan and tracking operational health, leveraging technical resources across all solution areas.
  • You provide delivery leadership for our largest and most complex accounts, focused on ensuring delivery is driving the customer’s success and consistently achieving our shared objectives and outcomes. 
  • You oversee and ensure prioritized alignment of coordinated outcomes across Support Programs, Customer Success Engagements, and Professional Services projects that will drive consumption, scalability, and operational health
  • You develop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomes.
  • You guide end-to-end application development projects with customers built on Unqork’s platform. You will be involved in identifying opportunities for our customers to refine and improve their products to streamline their processes, improve performance, and explore new capabilities in Unqork.
  • You work directly with customers and liaise cross-functionally (e.g. PS, Support, Sales, Product) to serve as the technical resource for DIY and in-production customer projects.
  • You are front and center with our customers in support of their digital journey and empowering them to achieve their goals with regular engagements including: business and process optimization workshops, provide recommendations for increasing the return on investment (ROI), usage, and adoption of Unqork’s offerings and services
  • Partner with Product Development to collect patterns, maintain and standardize use cases and best practices. You know how to pioneer new solutions and work with our teams to build them into Unqork's offerings.
Experience:
  • 5+ years of success in roles attributing to technical engagement and delivery management and/or program management for large, complex, and global strategic customers in Enterprise SaaS environments.
  • Demonstrated ability to manage and work well on a team (both internal and customer teams), and adapt to a constantly changing environment with competing priorities
  • Skilled at navigating complex organizational structures to identify and build relationships with customer executives and technical stakeholders
  • Experience creating integrations with CRMs, complex data sources, REST APIs, etc.
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Executives, LoB owners).
  • Experience designing, developing, deploying and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud technologies.
  • Experience leading technology programs that involve multiple technology areas, multiple stakeholders, are high risk, and highly visible across significantly sized technical teams that include coordination of multiple parties (e.g., partners, onshore and offshore resources)
  • Partner with Business Product Development to collect patterns, maintain and standardize use cases and best practices. You know how to pioneer new solutions and work with our teams to build them into Unqork's offerings.
Bonus:
  • Exposure to MEDDIC Sales framework
  • Knowledge of market trends and competitive insights
  • noSQL and SQL query experience
  • MongoDB aggregation framework
  • BI tool experience (Tableau, Power BI, etc)
  • Node.js and modern front-end framework experience (i.e. React, Angular)

Benefits:

  • Work from home with an energetic remote-first community
  • Unlimited PTO (and the encouragement to use it)
  • Student loan payback program
  • 100% employer-covered medical, dental, and vision options available to you and your dependents
  • Flexible Spending Account (FSA)
  • Monthly stipend toward your WFH setup, vacation, development and more
  • Employer-sponsored 401(k) with contribution match
  • Free Peloton membership through UHC
  • Paid Parental Leave

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
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What are Unqork Perks + Benefits

Unqork Benefits Overview

Unlimited PTO
Student Loan Payback Program
Stipend pay
Daily workouts sessions
Game nights
Cooking Classes
Weekly company-wide meetings with Senior Leadership and special guests

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Key Example is our Culture, Diversity and Inclusion Committee
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Unqork provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance driven equity grants
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary caregiver and 12 weeks for secondary caregiver
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch is catered every Tuesday and Thursday, while we have breakfast and snacks available daily.
Game Room
We have Pacman and a ping pong table!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday and Thursday
Happy Hours
Happy hours are hosted once per week
Professional Development Benefits
Job Training & Conferences
Unqork offers employees professional development opportunities like Onsite training courses.
Tuition Reimbursement
Unqork recently launched a student loan payback program.
Diversity Program
Lunch and learns
Unqork hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes career mentoring and leadership mentoring
Customized development tracks

An Insider's view of Unqork

What are some social events your company does?

What I love about Unqork has been our continuation of events and social gatherings despite working remotely during the pandemic. We’ve done everything from virtual game nights to cooking classes, happy hours, even virtual escape rooms! These events give us a chance to hang out, relax, and just get to know our coworkers outside of the work setting.

Abbie Szabo

DEI Program Specialist

How do you collaborate with other teams in the company?

Unqork encourages different teams to build creative solutions on a daily basis. Thomas and I have been working on a project together for the past few months, and most of our days consist of collaborating together in a fun and relaxed room, brainstorming to come up with innovative solutions to complex business problems.

Thomas Erlendson and Russell Epstein

Technical Specialist and Solutions Architect

How has your career grown since starting at the company?

From my first day, I was quickly able to see the results of my work in projects. There is an inherent positive feedback loop of effort translating to valuable technical and business experience in the company. This increased my learning, responsibilities and exposure to impactful decision making quicker than I thought I could have in my career.

Leo Fisher

Technical Specialist

How has your career grown since starting at the company?

Unqork has allowed so many opportunities for career growth throughout my time here. I started when the company was just 70 people, and immediately had a hand in a variety of projects and processes, something I know isn't accessible in all organizations. I've been so happy to see that spirit of curiosity continue to be encouraged.

Marie Gaydos

Lead Talent Acquisition Partner

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