About the job
The Red Hat Cloud Success team is looking for an experienced, enterprise-level engineer with a solid background in cloud and DevOps technologies to join us as a Senior Customer Success Architect in North America. In this role, you will help customers achieve and exceed their business outcomes using Red Hat's cloud infrastructure offerings. The Cloud Success team's mission is to engage with customers early in their cloud computing journey and help to ensure they realize maximum value from their Red Hat subscription investment. You will become an expert in cloud computing and DevOps technologies and a trusted partner, adviser, and advocate for key enterprise customers and strategic partners. You'll help the global Cloud Success team go beyond break-fix solutions and focus on engaging with customers early during the adoption life cycle to ensure a positive experience and successful adoption of our offerings. As a Senior Customer Success Architect, you'll need to be an expert in cloud infrastructure, hybrid cloud computing, and Red Hat's enterprise open source portfolio and possess an inherent ability to form individual and group trust partnerships to serve as an ambassador for Red Hat's offerings and services. The work location for this position is flexible. Red Hat has offices across North America and home-based, remote applicants will also be considered.
What you will do

• Develop firm trust relationships with customers and partners and understand their business needs and technical challenges; build trust partnerships at all levels of the customer organizations
• Maintain and grow an in-depth understanding of customer priorities and required business outcomes; provide proactive recommendations and align with Red Hat's product roadmap to translate customer challenges into solutions-oriented actions
• Use effective communication skills to effectively give presentations to technical customer levels
• Use engagements to capture customer feedback across Red Hat's offerings and services; advocate for this feedback across Red Hat
• Use industry-standard operating procedures and associated tools; engage convincingly across Red Hat's support teams to guide customer and partner topics to successful conclusion
• Serve as an advocate for innovation and early adoption of cloud technologies; proactively increase awareness of industry trends
• Engage with Red Hat's internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
• Serve as an ambassador; increase Red Hat's influence with key industry thought leaders by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
• Deliver technical presentations within varied internal and external forums and audiences
• Travel, as necessary, to visit customers, partners, conferences, and other events

What you will bring

• 8+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization within an enterprise environment
• Experience working in DevOps environments
• Direct experience with technologies like Platform-as-a-Service (PaaS), application container platforms, Kubernetes development platform, cloud management, and IT automation
• Ability to deliver advisory customer-facing engagements on your own
• Capacity to provide architectural advice on customer hybrid cloud designs and solutions
• Practical experience on large-scale virtualization deployments and with public cloud providers
• Experience using software-defined networking (SDN) and storage solutions
• Practical Linux experience; Red Hat Certified Engineer (RHCE) certification is a plus
• Ability to provide technical mentoring and coaching to junior team members
• Excellent problem-solving ability, using diagnostic information gathering, analytical thinking, forward thinking, and conceptual thinking techniques
• Ability to prioritize tasks and deliver engagements with changing requirements
• Outstanding written and verbal communication skills in English; ability to convey complex information to customers clearly and concisely
• Demonstrable presentation and facilitation skills
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.