People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 

We're looking for a Sr. Consultant - Customer Success who will be responsible for the deployment, and product launch for some of our most strategic and largest customers, leveraging a consultative methodology to accelerate onboarding, minimize time to initial value and enable customers to transform their business leveraging the People.ai platform.

If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast paced environment and are looking for a career-defining new challenge, we would love to hear from you!

Responsibilities

• Define the initial customer experience post sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. 
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations and Customer Success teams 
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
• Build strong relationships with Engineering, Product, Sales, Marketing and Customer Success teams to facilitate cross functional execution on all customer commitments.
• Build customer advocates and partner with marketing obtain customer references, testimonials and case studies
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap 
• Always represent the People.ai brand and help grow the team and hire great talent

Requirements

• 3 to 6 years of relevant work experience
• Experience working in a SaaS software company is preferred
• Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
• Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
• Experience delivering consultative engagements at a consultancy is a plus
• Comfortable working in high velocity environments and dealing with ambiguity 
• Ability to manage horizontally and vertically across internal and customer organizations
• Ability to build and cultivate relationships across business and technical stakeholders
• Experience navigating vast organizations across multiple stakeholders cross functionally

People.ai stands alone in our ability to harness business activity to unlock growth for our customers. We’ve been awarded 49 patents and have an additional 50+ under review. We’ve also received validation via Gartner’s Hype Cycle for CRM Sales Technology, inclusion in Forrester’s New XX Wave, the Y Combinator Top Companies List, and the Forbes AI 50 list.

Headquartered in Redwood City, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. To learn more, visit us online at: www.people.ai"

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