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Charlotte, NC

Senior Business Analyst, Enterprise Sales Operations, Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you an analytical business professional talented in identifying the rate or return or value of investment of projects?
  • Can you commit to a position ensuring the business is investing time and funding into the most valuable efforts while providing general business process improvement recommendations?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As a Senior Business Analyst for Spectrum Enterprise Sales Operations, you focus on identifying the rate or return or value of investment of projects. You excel at ensuring the business is investing time and funding into the most valuable efforts. You provide recommendations that improve general business processes and planning while enhancing the client experience. You analyze complex business operations and recommend solutions that align business functions with organizational goals. You design sales processes that drive efficiency across multiple business units.
Using an expert understanding of the structure, policies and operations, you work with business units to translate client needs into specifications that guide the Information Technology (IT) department to deliver effective solutions. You maximize the impact of your initiatives by drafting documents tailored to specific internal audiences. You flourish in an office environment reviewing processes and providing consultation to boundary partners throughout the organization. You report to the Manager of Business Analysis, Enterprise Sales Operations for goals, guidance and assistance.
Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on Spectrum services where available.

What you will do:
  • Recommend solutions that align individual business functions with organizational goals by working with business stakeholders and analyzing business operations.
  • Improve general business processes and planning by researching and understanding the structure, policies and operations of the organization.
  • Maximize the effectiveness of initiatives by assisting with business process redesign and documentation.
  • Drive improvement initiatives by translating high-level business requirements into functional specifications for the IT organization or vendors and managing changes to the specifications.
  • Influence current and future business and sales operations by compiling, analyzing, interpreting and presenting complex company and client data.
  • Propose new strategies for successful business improvements through the creation of reports, charts, graphs and presentations.
  • Develop accurate project time and cost estimates by identifying phases, elements and team requirements.
  • Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations for leadership.
  • Reduce costs through recommendations or improvements that can be accomplished through new technology or alternative uses of existing technology.
  • Ensure successful introductions of new technology, business processes, capabilities and strategies through the identification and prioritization of training needs.
  • Successfully launch initiatives by developing test planning and coordinating solution testing.
  • Perform additional duties related to the position as assigned.

Required keys for success:
  • Three years of project management experience.
  • Five or more years in business analysis or related experience.
  • Five or more years of telecommunications experience.
  • Proven prioritization and organizational skills with the ability to work independently and in a collaborative, dynamic team environment.
  • Solid data analysis and interpretation skills.
  • History of quickly identifying business issues and opportunities while managing multiple projects simultaneously.
  • Confident when preparing and facilitating data-driven presentations.
  • Track record of making decisions and resolving issues while working under pressure.
  • Demonstrated project management and leadership capabilities.
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • History of driving conversations to successfully understand and translate discussions into business requirements or user stories.
  • Experienced in technical writing.
  • In-depth knowledge of Salesforce.
  • Detailed knowledge of Agile and Waterfall project management methodologies.
  • Understanding of Spectrum Enterprise products.
  • Knowledge of Spectrum Enterprise sales operations processes and tools.
  • Previous experience in sales enablement.

Your education:
  • Bachelor's degree in business administration or a related field (required).
SOP301 324600-2 324600BR
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Technology we use

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 9 years in a row.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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