What We Do:

Florence (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 44 countries.

Florence was recognized as the Biggest Impact Company and a Top 10 Innovative Company in Georgia by the Technology Association of Georgia in 2021.

What You’ll Bring To The Team:

As a Senior Account Manager, you will be the liaison between our Sales, Implementations, Customer Success and Product teams to help guide customers toward successful adoption of the Florence suite of products. You will develop a cadence with our customers and lead a consistent monthly process to listen for and measure the intensity of adoption, teach best practices and explore training gaps. You will help identify opportunities for additional software and professional services projects. You will have working relationships with all key leaders in Florence, and help the company shape future product development priorities.

An Ideal Candidate Has:

• 3+ years experience as a Strategic or Technical Account, Customer Success or Implementation Manager in the software industry (healthcare software preferred)
• Comfort with analyzing data and presenting compelling conclusions in customer Quarterly Business Reviews (QBR)
• Develop account plans and utilize them to drive success measured through NPS scores, renewals and upsells
• The ability to map FHC’s offerings against customer needs and to identify new opportunities within defined accounts
• Experience as the Voice of the Customer to company leadership
• Experience working alongside sales, implementation and support teams
• Experience with ticketing systems (zendesk and jira preferred)
• Excellent problem-solving, written communication and presentation skills

We’ll Be Extra Excited If You Have:

• Domain knowledge and experience with SaaS systems, healthcare and/or clinical trial industry
• Experience in providing white glove customer service
• Written blog posts and other customer-facing material
• Exposure and experience with Salesforce.com
• Professional Services experience including SOWs
• Experience articulating best practices in Account Management

What’s in it for you? 

• Do well. We offer exceptional salary, meals at the office, the PC setup of your choice and office space in the heart of Atlanta, as well as medical and dental insurance
• Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies
• Enjoy. Our office is in Midtown (remote during COVID)

Florence Healthcare supports workplace diversity and does not discriminate based on race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.