Senior Account Manager
Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.
We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.
Account Managers are responsible for driving portfolio strategy, revenue management, revenue optimization, and execution. This role will enables the team to win freight by driving decisions internally while managing and adjusting the cost and revenue of each Shipper’s portfolio. An Account Manager finds common themes and synergies across networks that can unlock new potential and secures internal support and alignment to make new programs a reality for our customers.
Account Managers own the day to day/service relationship with the Shipper, executing against the jointly created strategic account plans and optimizing the portfolio performance, making volume / margin trade-offs, and conducting network analyses in order to identify growth opportunities for Sellers to action. A key responsibility is engaging in customer interactions alongside the Seller (e.g., QBRs and RFPs) where the Seller will drive the relationship with the Customer’s leadership team and the Account Manager will create the content, do the deep dive and work across internal teams and drive the day to day relationship with the Customer.
The Account Manager optimizes their Seller counterpart’s selling time and the speed of deal development by partnering on and optimizing the Seller’s P&L. Account Managers act as a general manager of the business the Sellers are leading, navigating Convoy, managing internal decision making, removing blockers, and helping Sellers be creative and effective about the solutions they recommend to Shippers. Account Managers also maintain a close relationships with customers to ensure a strong service oriented partnership.
Senior Account Manager
You will:
- Achieve customer growth and retention targets, including identifying expansion opportunities
- Drive volume and contribution profit growth for Convoy’s enterprise customers
- Develop and execute against strategic account plans for enterprise customers
- Analyze customer data and share insights both internally and externally
- Develop and distribute strategic customer reporting
- Lead account-based programs / project management initiatives
- Drive data insights, breaking down high level business problems into concrete systematic solutions
- Run business reviews with customers (Monthly and Quarterly business reviews)
- Execute on shared account on-boarding process and framework with other key partners; including business development and operations
- Ensure the highest-level of customer service and satisfaction
- Operate across cross-functional teams to execute programs and deliver exceptional service.
We’re looking for someone who has:
- 6+ years of account management experience
- Consistent track record of retaining and growing enterprise customers
- Exceptional Excel/Data management skills
- Strong operations or detailed account management experience (comfortable diving into the details)
- Demonstrated ability to build trust with both internal and external stakeholders
- Self directed and proactive approach to work - adept at working in highly dynamic environments
- Creative thinker able to develop new internal processes and push our customers to think differently
Nice to haves:
- Transportation or other logistics industry experience a plus
- Technology industry and startup experience a plus
- SQL experience a plus
You will be evaluated on:
- Customer obsession - ability to listen and understand our customer’s business, partnering with them to deliver outstanding results
- Delivering results -- financial and KPI performance
- The ability to break down high level business problems into concrete analytical solutions.
- A passion for innovation, problem solving, and constant change
- Effective communication - strong verbal, written, customer service, and social skills
- Self motivation and independent problem solving
- Data motivated decision making
Pay & Benefits:
The salary for this role in the state of Washington is between $82,000 and $114,800. This range may vary depending on an applicant's location if outside Washington. Hired applicants are also eligible to receive equity grants in the form of either a direct grant of stock or an option to purchase stock in the future for a specified price.
For certain roles, employees may be eligible to earn incentives in the form of commissions, depending on the terms of the plan and the employee’s role.
Benefits:
Employees' wellbeing is top of mind for the Convoy Team. Employees may be eligible for following benefits:
- 100% premium coverage for employee health insurance premiums and 85% premium coverage for dependents
- Health Savings Account with a company match
- Flexible Spending Account Options: Health Care, Limited Purpose and Dependent Care
- Dental, Vision, Voluntary Life and AD&D insurance plans
- 10 paid holidays per year plus additional Flexible PTO for exempt employees and accrued PTO for non-exempt employees
- Paid Leave Benefits, including a paid Parental Leave program
- Mental and emotional health benefits through Lyra for employees and their dependents
- On demand primary care through 98.6
- Family planning benefit through Progyny
- Back up Child-care and adult/elder-care options through Bright Horizons
- Participate in a 401K Retirement Plan
- Public transportation and commuter benefits
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!