GumGum
GumGum is a global technology and media company
Remote

Senior Account Manager

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GumGum is a contextual-first global advertising technology company that captures people’s attention, without the use of personal data. We believe that a digital advertising ecosystem based on understanding a consumer’s active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers and advertisers alike. Founded in 2008, GumGum is headquartered in Santa Monica, California and operates in 19 markets worldwide. For more information, visit gumgum.com.

The Senior Account Manager is a leader in our Account Management team and is a critical role in working directly with our advertising agency partners to execute campaigns to meet client targets.  The role supports our senior sales team to ensure that all aspects of campaigns are performing above client expectations while updating, educating and building relationships with advertising users. 

The Senior Account Manager facilitates the management of all aspects of the campaign internally working with our design teams, the advertising operations team and our sellers while providing GumGum clients with an industry leading end-to-end experience. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN. This role requires candidates to work in pacific standard time.

What You'll Achieve

  • Support new business development
    • Support Sales in managing and executing strategic sales opportunities 
    • Work with sellers to plan, manage, implement and execute sold advertising campaigns
    • Keep incremental top of mind and work closely with AdOps to make sure we can secure additional revenue
    • A keen focus on rebuy/renewal opportunities among existing campaigns
  • Coordinate internal teams and execute on sold campaigns
    • Work with sellers to plan, manage, implement and execute sold advertising campaigns
    • Work in tandem with clients and internal teams to traffic assets/creative/tags for campaign set up
    • Review campaign performance daily to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
    • Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
    • Discover new opportunities for growth among existing campaigns
    • Assemble campaign wrap decks and final reports to highlight performance and learnings
  • Execute on internal processes
    • Review and approve IOs and billing reports to ensure correct and timely billing occurs
    • Provide feedback on internal processes and proactively provide recommendations on how to make the day-to-day of Account Managers more efficient.

Skills You'll Bring

  • BA/BS degree in Business (Advertising/Marketing) or similar experience
  • 3+ years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning,  Customer Service.
  • Extreme attention to detail
  • Excellent written and verbal communication skills
  • Intermediate PowerPoint, Excel and Word skills
  • Familiarity with Atlas, Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify and JIRA
  • Proficient with online advertising terms, concepts, and revenue model
  • Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service 
  • Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
  • Ability to balance competing demands in a high pressure environment to deliver on deadlines
  • Highly self-motivated team player, is able to coach and train other team members in processes
  • Can receive feedback without being defensive and always seeks to learn more
  • Self organized and proactive. Uses Initiative to go above and beyond and deliver on client needs

Benefits & Perks

  • Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family 
  • Flexible Spending Accounts (FSA)
  • Short-Term and Long-Term Disability 
  • Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks 
  • Transitional Return-to-Work Schedule from Parental Leave
  • Modern Family Support and Resources
  • Employer-Matched 401(k) Retirement Plan
  • Life Insurance and AD&D
  • Stock Incentive Program (role dependent)
  • Employee Assistance Program
  • Legal and Identity Theft Protection
  • Student Loan Repayment Assistance
  • Work From Home Stipend 
  • Wellness Reimbursement 
  • Flexible Time Off (Unlimited PTO)
  • Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
  • WeWork monthly pass
  • GumGum Gives Back volunteering/social impact opportunities
  • Virtual and in-person company events/celebrations
  • Anniversary recognition and awards
  • Business Travel Accident

Career & Development Focus

  • Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
  • Opportunities to pursue business related side projects and yearly Hackathon
  • Highly encouraged to contribute to open source software, including our own open source software
  • Environment of learning from peers, including meetups, presentations and blog posts
  • Opportunity to work with cutting edge technology
  • Life Skills sessions - geared towards the whole life/ health / person
  • Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation 
  • The VOICE Coalition - through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Awards

  • BuiltinLA #7 Best Places to Work 2022
  • BuiltinLA Best Places to Work 2021
  • Ad Exchanger Programmatic Power Player 2022 and 2021
  • Digiday Media Awards Europe finalist 2022 and 2021
  • Ernst and Young Entrepreneur of the Year, Greater LA finalist 2022

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Follow us on our socials...

Instagram: @gumgum & @dogsofgumgum
LinkedIn: GumGum
Tweet us: @gumgum
Facebook: GumGum

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Candidate Location Eligibility:
Chicago, IL
Los Angeles, CA
New York City, NY

What are GumGum Perks + Benefits

GumGum Benefits Overview

Benefits should work as hard as you do. We offer comprehensive employee benefits, so you’re ready for anything including:
-Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family
-Flexible Spending Accounts (FSA)
-Dependent Care FSA
-Short-Term and Long-Term Disability
-Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks
-Transitional Return-to-Work Schedule from Parental Leave
-Modern Family Support and Resources
-Employer-Matched 401(k) Retirement Plan
-Life Insurance and AD&D
-Stock Incentive Program (role dependent)
-Employee Assistance Program
-Legal and Identity Theft Protection
-Student Loan Repayment Assistance
-Work From Home Stipend
-Wellness Reimbursement
-Flexible Time Off (Unlimited PTO)
-Paid Volunteer Time Off
-Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
-Bereavement and Pet Bereavement Leave
-WeWork monthly pass
-GumGum Gives Back volunteering/social impact opportunities
-Virtual and in-person company events/celebrations
-Anniversary recognition and awards
-Business Travel Accident Insurance
-Summer Fridays

Culture
Volunteer in local community
GumGum has a program called "Quarterly Causes" which focuses the power of the GumGum community on making an impact in one charitable cause each quarter including food banks, beach clean up, etc.
Partners with nonprofits
GumGum partners with HomeBoy Industries, The Trevor Project, The Ali Forney Center, Sparkle, The National Transgender Community (UK), Crisis in Ukraine, etc. GirlsWhoCode, She Jumps, Black Girls Code.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Summer hours
President's club
Flexible work schedule
GumGum provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
GumGum operates in a work from home virtual environment, and does not require employees to go into the office on a daily basis.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
GumGum partners with the following: - certified Executive Coach and DEIB strategic advisor, Brooks E. Scott, to lead management training with a focus on DEIB efforts - DEIB HR Business Partner
Mandated unconscious bias training
GumGum provides the following throughout the year: -Mandatory unconscious bias training -Inclusive interview training -Feedback workshops to minimize bias
Diversity employee resource groups
-Women of GumGum -LGBTQIA+ -Parents -#GG-Moms -HOLA (Hispanic Or Latinx) -BET (Black Excellence in Tech)
Hiring practices that promote diversity
GumGum provides "Conscious Inclusion in Hiring Practices", a training developed for hiring managers to ensure that leaders have a new and mindful perspective on creating inclusion
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can set aside a portion of their paychecks, pretax, to cover eligible out-of-pocket healthcare and commuter expenses up to the annual IRS limits.
Disability insurance
GumGum provides disability benefits at no cost to employees. Employees may receive a portion of their salary while they are disabled and unable to work.
Dental insurance
GumGum's dental plan includes 100% premium coverage for employee + spouse/family.
Vision insurance
GumGum's vision plan includes 100% premium coverage for employee + spouse/family.
Health insurance
GumGum's health insurance plan with United Healthcare includes 4 plans, one covering 100% premium coverage for employee + spouse/family. Eligible the 1st of month following your start date.
Life insurance
Employees are provided with coverage at 1x salary up to $200,000 at no cost to them. Employees also have the option to purchase supplemental insurance for themselves, their spouses and/or child.
Pet insurance
GumGum provides two pet discount programs available to employees at no extra cost which offers discounts on brand-name prescriptions and preventatives.
Wellness programs
Employees are eligible to expense up to $55 per month for gym memberships, fitness classes, personal training, counseling, massage, acupuncture, and chiropractic care.
Team workouts
GumGum offers monthly virtual fitness classes via our GumGum Fit program.
Mental health benefits
GumGum has a Wellness Program offering various programming each month along with 3 free confidential support and guidance services each year via EAP. GumGum also offers "Summer Fridays."
Abortion travel benefits
GumGum partners with Maven Family Support for travel benefits, including expense reimbursements
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
GumGum offers a 4 year vesting schedule with a 25% vesting after 1 year
Performance bonus
Role dependent
Charitable contribution matching
GumGum matches employee contribution via our "Quarterly Causes" program.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
GumGum offers Dependent Care FSA and partners with Maven Family Support to provide reimbursements for certain family building expenses.
Generous parental leave
Birth parents can receive up to 16 - 18 weeks for birth recovery and baby bonding. Non-birth parents will receive up to 10 weeks for baby bonding, along with a "Transitional Return to Work" schedule.
Family medical leave
Adoption Assistance
GumGum partners with Maven Family Support for Fertility & Family Building towards adoption, including expense reimbursement.
Return-to-work program post parental leave
Fertility benefits
GumGum partners with Maven Family Support for Fertility & Family Building, including expense reimbursement.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
2 days of VTO available to US, regular team members (separate from FTO) for participation in community service, quarterly cause initiatives, pro-bono initiatives, mentorship programs, etc.
Paid holidays
Paid sick days
FTO: Flexible Time Off may be used for vacation and sick time. There is no set number of days for vacation / sick time - take what you need!
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
GumGum offers FSA towards commute.
Company-sponsored outings
Includes bi-weekly wellness experiences, which include virtual sound baths and mediations, to in-person events like mixers, team-building activities, and dinners with our leaders.
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
We love our dogs in the office!
Relocation assistance
Fitness stipend
GumGum reimburses up to $55/month for any health and fitness activities.
Home-office stipend for remote employees
GumGum offers $55/month home office stipend during Covid.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
GumGum offers a tuition contribution plan of at least $50/month via Sofi. Employees who have been with GumGum 4+ years can opt in for a contribution plan of $200/month.
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Paid industry certifications

Additional Perks + Benefits

Life Skills for Gummies is a program that was was launched by our PeopleOps team as a learning series focused around everyday life skills! Our CEO actually pitched this program as he wanted to offer courses to Gummers that help with everyday life (outside of the workplace). Topics range from money management to nutrition, meditation, buying a home, stocks & investments, urban gardening, etc. This program has seen extreme success and we are constantly surveying employees to offer classes that resonate with them!

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