Salesforce Admin – Customer Success

| Santa Monica
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Who we are looking for…

Promenade, formerly known as BloomNation, is a revolutionary, ambitious and rapidly growing organization looking for a Salesforce Administrator to join the team. As a Salesforce Administrator, you will have the opportunity to assist in leading the Salesforce instance and take full ownership of the Service Cloud instance. This position will report directly to the Sales Operations Manager and play a critical function for the future growth of the Customer Success team. 

Specifically, you will…

  • Administrate Service Cloud and Sales Cloud Platforms, including but not limited to managing user setup, profiles and roles; customizing objects, record types, page layouts, fields and formulas; and building automation where possible through the use of flows, process builder and workflow rules
  • Create ad hoc reports and manage existing reports and dashboards
  • Oversee Service Cloud training and support for the Customer Success and Sales teams
  • Work with managers and teams to further integrate the platform with external resources
  • Manage Case Workflows, including but not limited to case assignment rules, queue management, and KPI reporting 
  • Provide tech stack support for RingDNA, Jira, SMS360, GetFeedback, Google Analytics, RJ Metrics, Stripe, Tableau and Pardot
  • Routinely audit the platform and provide recommendations for improving processes and simplifying workflows

You will excel if you have…

  • A Salesforce Administrator Certification with 1-3 years of Salesforce Admin experience
  • Familiarity writing basic APEX would be a plus, or a willingness to learn 
  • Strong analytical, organizational and problem-solving skills 
  • A Tech-savvy mindset with an ability to comprehend and explain technology
  • Great time management skills and the ability to work well under pressure with tight deadlines
  • A friendly, optimistic and caring demeanor
  • Working knowledge of SaaS Sales and Customer Success Team Structure and Workflow

More about us - Promenade
Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - Floral (BloomNation), Food (Dig-in), Beverage (Swigg), and Breweries (Bevv). The company is based in Santa Monica, CA.
 
Additional highlights…
Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.)

Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”

Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica
 
Why join Promenade?
If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • RedisDatabases
    • Elastic SearchDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SalesLoftCRM
    • ChiliPiperCRM
    • MailChimpEmail
    • MandrillEmail
    • MarketoEmail
    • MarketoLead Gen
    • Social MediaLead Gen

An Insider's view of Promenade

What's something quirky about your company?

The quirkiness of Promenade is rooted in the entire team! Promenade has done an amazing job hiring a team that is not only talented & motivated, but diverse in their individual personalities & interests. Whether it be discovering new music, foods or sales tactics, the team is continuously learning from each other's individual quirks!

Tracy

Implementation Manager

How do you collaborate with other teams in the company?

People are genuinely invested in each others success and my peers and superiors share their expertise with me to make sure that we're all successful. The organizational structure is extremely flat - this intentional lack of egos helps the whole team drive towards a collective goal all the while genuinely having fun and improving at the same time.

Shehab

Account Executive

What are some things you learned at the company?

Working at Promenade is amazing because my direct contribution is reflected in the company's success. While working as part of a larger team of vibrant and thoughtful individuals, I have experienced growth in my personal business acumen and sales skills. I look forward to watching Promenade continue to grow and help small local businesses!

Amber

Account Executive

How does your team reward individual success?

Whether you’re trying out something new that will help the team or just simply excelling at your day-to-day responsibilities, your Promenade family will recognize it. We will do anything from a shout out at a company-wide meeting during AppreciationNation to bringing in your favorite food and take some time to celebrate you!

Seidy

Sales Development Representative

What are Promenade Perks + Benefits

Promenade Benefits Overview

Besides all of the expected perks of a tech startup located in the heart of downtown Santa Monica, we offer Zen day. For an hour on Wednesday, we practice Zen teachings guided by a professional of either meditation, yoga, stretching or some kind of hybrid of all of the above. Then, once a month, we extend this session for the rest of the day and encourage everyone to find their own way to unwind and re-center themselves.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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