Sales Support Specialist at AppDirect (Remote)
AppSmart powers business success with technology. Bringing together experienced Cloud IT Specialists and Master Agent Networks, AppSmart is the first-of-its-kind, channel-led, one-stop-shop for B2B technology services. AppSmart offers the digital transformation expertise of top channel leaders, best-in-class technology that's purpose-built for agents, and the most diverse catalog of solutions, giving customers one touchpoint for every business technology need, including cloud, voice, connectivity, IoT (mobility/energy), services and support.
The Sales Support Specialist is a key member of our operations team. You are able to efficiently handle serviceability, deal registrations quoting, contracting provider orders, and productivity time management. You are also comfortable providing vital quote support for complex providers to internal stakeholders and external Advisors. We are looking for someone to contribute to quality customer service and help the team meet its OKR objectives.
What you'll do and how you'll have an impact
Create quotes and contracts for Complex Products and Providers
Be the Advisor point of contact for Quote management (Quote timeframes, Quote status)
Process serviceability checks and quote requests
Create and deliver contract request as per SLA
Communicate internally and/or externally to obtain missing or invalid quote information
Be available to handle questions from advisors about pending quotes
Ensure Quality assurance - Check quote details to ensure they are accurate and complete
Conduct daily audits and close new opportunities in salesforce by utilizing personal dashboards created in Salesforce to track workflow.
Enter signed orders that are generated internally and externally in SFDC
Conduct daily funnel audits and close new orders in salesforce by utilizing personal dashboards created in Salesforce to track workflow.
Submit new orders within 24 hours of receipt in CLOSED WON status.
What we're looking for
Bachelor's Degree and/or a definitive history of operations employment
2-3 years of Telecommunications experience
Efficient with Google G-suite, Microsoft Office, Salesforce.com, and various business software applications (Zendesk, etc.)
Excellent organizational skills to coordinate all aspects of Quoting
At AppDirect/AppSmart, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.