Sales & Solution Engineer at Udemy (Remote)

+1 more | Remote
Sorry, this job was removed at 5:39 a.m. (CST) on Monday, June 27, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We're a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy's culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is publicly traded and headquartered in San Francisco's SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
Information regarding data privacy is available within the Udemy Careers Privacy Notice .
Vaccine Mandate (US Only)
Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.
Information regarding data privacy is available within the Udemy Careers Privacy Notice .
ABOUT THE ROLE:
Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern "learning organizations". Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world. You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth) to debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers. Knowledge of security protocols and relevant data privacy surrounding the handling of personal data is a big plus. Driving results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist with a keen ability to communicate with technical and non-technical audiences. As the world so often changes around us, you will need to be comfortable in a fast paced and growing business.
The role reports into the Udemy Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.
Here's what you'll be doing:
  • Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.
  • Create code samples, demos, articles and tutorials for a highly technical audience
  • Experience of blogging, technical documentation, and developer outreach.
  • Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.
  • Become a key contributor to Udemy's community engagement for our UB customers.
  • Implement and document solutions for integrating Udemy Business with SaaS applications.
  • As needed, Support Partners with architecture and deployment of Udemy Business using Web Service APIs.
  • Collaborate with the Solutions Engineering and Product teams to improve our integration services.

We're excited about you because you have:
  • 5-7 years of engineering or solution consulting experience in a SaaS organization.
  • Some experience with: Python (Django framework), java, modern JS frameworks (Angular, React), experience working with microservices., understanding of data structures and algorithms, working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS)., experience with popular structured query languages (mysql, postgres, pl/sql).
  • Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare) and experience debugging Web applications (e.g., Chrome DevTools).
  • Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.
  • An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.
  • Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
  • Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
  • Bachelor's degree in Computer Science, or an equivalent degree and experience.

Compensation: Ranges from $115,000 - $145,000 + Equity + Benefits (See below)
Udemy Benefits:
- Eligibility: Regular, full-time employees are eligible for Udemy's benefit programs.
- Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).
- HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
- Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
- Retirement: Access to 401(k) with annual employer contribution.
- Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
- Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.
- Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.
- Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
- Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.
- Holidays: 10 paid holidays throughout the year; during COVID-19.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • HTML5Languages
    • BootstrapLanguages
    • KafkaLanguages
    • ReactLanguages
    • NGINXLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

An Insider's view of Udemy

What are some social events your company does?

Udemy Denver office really values creating an amazing social culture. Last year we attended Rockies games, went go-karting, comedy night, volunteer activities, bar cart, corn maze and more! This year our Culture Crew is planning more outdoorsy events, sporting events, trivia nights, and of course more bar carts!

Katie Keith

Account Development Representative

How do you collaborate with other teams in the company?

One of my favorite things about working here is how open people are to collaborating since every individual wants to see Udemy continue to grow! Our departments work endlessly to provide new information we share with the public. Without the ability to spend a quarter of my day speaking with different teams, I would not be successful in my role!

Christine Mavraganis

Mid Market Account Executive

How does the company support your career growth?

The high-growth nature of the business, especially in the new Denver office, has created great opportunities to work with different cross-functional teams. Not only is there a great opportunity to learn about different sides of the business, there's also a great deal of visibility into the impact you make. Great spot for professional growth!

Jim Doyle

Recruiter

How do you empower your team to be more creative?

We ask team members to spend at least 10% of their time on a project of their choosing, that could help achieve Udemy's OKRs. This is an opportunity for them to do something that will feed into their interests while making an even bigger impact on our company. One partners with The Last Mile, helping incarcerated individuals reenter the workplace.

Han Hong

Senior Manager, Customer Success

How does the company support your career growth?

I started as an ADR here in Denver. Though I pivoted to sales before the pandemic, I was able to pursue my passion of facilities, project management, and people within the Workplace team, based on my previous experience within Brewery Facilities. Udemy embodies the term retention – they want great talent, and keep top talent by hiring within!

Mika Jensen

Senior Workplace Associate

What are Udemy Perks + Benefits

Udemy Benefits Overview

Through a partnership with Alliant Employee Benefits, Udemy offers a competitive benefits package. A selection of comprehensive medical plans are available as well as family building services, dental, vision coverage, a competitive 401k, commuter benefits, life & disability insurance as well as parental leave and vacation days.

Udemy also recognizes the importance of mental health among the workforce and partners with Modern Health to ensure support is available as required.

Culture
Volunteer in local community
Udemy employees volunteer at A Precious Child, Spark, Tusla, LÖSEV, and more.
Partners with Nonprofits
Udemy's partnerships include The Last Mile, Upwardly Global, AnnieCannons, SV Academy, and Sentinels of Freedom.
Friends outside of work
Eat lunch together
Intracompany committees
Belonging, Equity, Diversity, and Inclusion (BEDI) Council with members from various parts of our organization (Marketing, People, Engineering) and geographic regions (Turkey, India, Ireland, Mexico.)
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Employees learn what unconscious bias is, how unconscious bias harms people and companies, and how to identify your own unconscious biases.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Udemy currently has 10 employee resource groups. Our groups focus on different races, genders, the LGBTQIA+ community, neurodiversity and mental health, parents, and more.
Hiring Practices that Promote Diversity
Our balanced hiring strategies focus on strategic partnerships, events, and resources to broaden our reach and create equitable and inclusive recruiting practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2,850 annually to their healthcare FSA and up to the $5,000 annual household limit for dependent care FSA.
Disability Insurance
Short-term disability covers 66.67% of your regular pay, capped at $2,500 per week for up to 26 weeks. Long-term disability covers 66.67% of your regular pay, capped at $20,000 per month.
Dental Benefits
Our dental plan covers $2,000 of expenses per year with an option to buy up to a plan covering $3,000.
Vision Benefits
In-network eye exams on our vision plan have a $10 copay with a $180 annual limit for contact lenses and frames.
Health Insurance Benefits
We have PPO, HDHP, and HMO options available.
Life Insurance
Udemy provides Basic Life and AD&D benefits at no cost to employees. AD&D pays 2x your annual salary, capped at $500,000. Employees can purchase additional life and AD&D insurance.
Pet Insurance
PlanPet offers employees a 10% discount on pet insurance plans.
Wellness Programs
As a part of our Whole U program, Udemy is proud to offer Modern Health to provide Udemates across the globe with comprehensive mental health support.
Mental Health Benefits
Benefits include and coaching through Modern Health, meditation and mindfulness through Headspace, and Employee Assistance Programs for mental health support, resources, and more.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We offer an annual match of 25% of your contribution, up to the first 6% of your salary (capped at $500 annually). Any match vests 50% after one year of employment and 100% after two years.
Company Equity
Udemy offers restricted stock units. New hires will vest 25% of their RSUs on the first anniversary of the grant date, then in equal quarterly installments for an additional 3 years.
Employee Stock Purchase Plan
Eligible employees can purchase company shares at a 15% discount and are capped at an annual maximum of $21,250 USD.
Performance Bonus
Match charitable contributions
Udemy matches dollar for dollar (up to $100), per full-time employee per year, to eligible nonprofits and charities that carry a 501(c)(3) tax status (or equivalent internationally).
Child Care & Parental Leave Benefits
Child Care Benefits
We offer a care concierge through Wellthy and parenting support through Maven. Our Flexible Spending Accounts can also cover daycare expenses for children and mentally/physically disabled dependents.
Generous Parental Leave
We provide up to 16 weeks of parental leave for birth mothers. We also provide 8 weeks of leave for fathers and adoptive parents.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Full-time hourly employee accrue 5 hours per pay period (15 days per year). Salaried employees have non-accrued and flexible Discretionary Time Off.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer commuter benefits through Twic, allowing employees to set aside pre-tax dollars from their paychecks to use on eligible parking and/or transit expenses (up to $280 per month pre-tax each).
Company Outings
Our Workplace team and Culture Club set up on-site and off-site events, such as monthly happy hours, annual summer picnics and holiday parties, tickets to a local baseball game, and more.
Free Daily Meals
Employees in the office get free lunch twice a week.
Stocked Kitchen
Snacks and beverages are available at all times in our office kitchens.
Some Meals Provided
Lunches are served every week on Wednesday and Thursday in our Denver and San Francisco offices.
Happy Hours
Udemy hosts monthly happy hours at their offices.
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Upon hire, a one-time $500 work-from-home reimbursement is available to employees who do not have access to a desk in one of our offices. They are also eligible to submit a monthly $35 WFH expense.
Professional Development Benefits
Job Training & Conferences
Udemy offers free access to the entire Udemy and Udemy Business course libraries. We also offer an internal mentorship program, career development programs, DEI learning paths, and more.
Diversity Program
Lunch and learns
Learning Walks combine photography, Udemy mobile, and inspiration to encourage employees to get away from their desks to learn. Guest Voices bring perspectives outside of Udemy to inspire and teach.
Cross functional training encouraged
Promote from within
Mentorship program
MentorU connects people who want to learn from more experience employees across the organization so both mentor and mentees develop a deeper understanding of how to be successful at Udemy.
Continuing Education stipend
We offer up to $1,500 annually for external learning opportunities after six months of employment.
Time allotted for learning
Our UDays allow employees to dedicate one work day per month for personal and professional learning. Udemy DEAL hour encourages everyone to spend one hour each month for learning.
Online course subscriptions available

Additional Perks + Benefits

Udemy has a robust culture of continuous learning and a commitment to democratizing education for all. We not only promote professional growth and development, but create the space and provide the resources so our employees can actively learn and develop their skills.

More Jobs at Udemy

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Udemy's full profileSee more Udemy jobs