Cloudbeds is a travel and hospitality SaaS technology company that works to make the world a more welcome place. We create advanced cloud-based hospitality software for hotels, hostels, and hotel groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments. Our hundreds of team members are spread across over 40 countries, and, altogether, we speak 30+ languages. So, how do we do it? We have been a #remotefirst company since our founding in 2012, and we encourage every member of our team to work from wherever they are around the globe. We’re looking for people who want to reinvent the world of hospitality tech and travel and love to travel as much as we do.

As a Sales Ops Specialist, you will support the execution of Cloudbeds' tech-driven sales operations.

A Sales Ops Specialist works with the Sales Ops Team and has duties related to administering the Sales Technology Stack. This role will play a key role in the daily maintenance and improvement of these systems which are critical to the growth and success of the sales team. This role will also serve as the main point of contact for users who require support and will be able to maintain and prioritize the established case management system.

Location: East Coast US / Europe (Remote) 

What You Will Do: 

• Creation and maintenance of insightful reports, dashboards, workflow rules, and sharing rules
• Be capable in analytics tools required to support Sales and Sales Operations and deliver data for the Cloudbeds “Measure what matters” program
• Perform all tasks related to the day-to-day operations of Salesforce, Groove, Chilipiper, etc. including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and support of app exchange applications
• Develop and execute mechanisms used to manage the business. Help identify and implement new Salesforce features and functions in response to business needs
• Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
• Create feedback loops to Sales Leadership on friction points so that they may be alleviated and help desk caseload consistently reduced
• Perform daily reviews of user and system errors, correcting or escalating as appropriate
• Define and develop key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
• Support annual planning activities and develop actionable insights
• Develop relationships and processes with sales, finance, HR, sales operations, and other stakeholders to identify and address reporting requirements

You’ll Succeed With:

• At least 3 years of experience in Sales, Sales Operations, Business Insights & Analytics, Finance
• At least 2 years of experience with Salesforce.com Administration
• Develop and create customized reports and dashboards based upon client needs
• Proven experience working with sales systems and analytical tools such as Quicksight and Tableau. Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience gathering business requirements, defining an implementation plan, and orchestrating an update to Salesforce.com is required.
• Extensive knowledge and experience in Microsoft Excel
• Expert knowledge in one or more functional areas such as Enterprise Planning, Sales Productivity and Readiness, Sales Enablement, Sales Operations
• Position requires exceptional people skills with the ability to effectively interact and work with diverse personalities
• Salesforce Administrator Certification 201 and/or Salesforce Sales Cloud Consultant Certification is essential

Our company culture supports flexible working schedules with an open Paid Time Away policy and allows all team members to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

• Fastest Growing Companies | Inc. 500 (2018 & 2019) 
• Best Places to Work | Inc Magazine (2017 & 2018)
• Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
• Start-Ups to Watch | Forbes (2018)
• Best Startup Employers | Forbes (2020)
• Technology Fast 500 | Deloitte (2019, 2020, 2021)
• Top 100 North America | Red Herring (2020)
• Connect MIP Award (Technology)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process or perform essential job functions, please contact our HR team by phone at 858-201-7832 or email at [email protected]. 

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

#LI-REMOTE #LI-MM1