Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Sales Operations Specialist Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you a client-focused and growth-motivated professional talented in supporting sales operations by expediting sales contracts and order related activities?
  • Can you commit to a support position empowering sales teams to achieve their objectives by ensuring they focus on selling and acquiring new business?
  • Do you desire competitive compensation with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
You ensure client satisfaction by entering, handling, expediting and escalating order and contract-related activities for moderately complex orders. As the Sales Operations Specialist, you propel company growth by ratifying orders for completeness, accuracy and commission eligibility. You excel at providing post-sales monitoring, escalation and resolution support. You accelerate the sales cycle and improve order accuracy by coaching and mentoring sales professionals.
You focus on consistent, high-performance support of increased sales activity and productivity. As an experienced sales support professional, you possess an expert knowledge of Spectrum Enterprise products. You support orders across multiple systems and implement intricate solutions to complex issues. You thrive in an office environment assisting clients and sales team. You report to the Manager Enterprise Sales Operations for goals, guidance and assistance.
Position benefits:
  • Competitive salary.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.
  • Formal training.

What you will do:
  • Be an impactful sales team member by actively and consistently supporting all efforts to simplify and enhance the client experience.
  • Increase sales by performing pre-and post-sale activities for moderately complex orders and managing a portfolio of in-flight proposals and orders.
  • Ensure a successful sales cycle by maintaining operational product knowledge, product requirements, service pricing, sales promotions and capital approval policies and processes.
  • Maintain accurate and complete records and sales orders by capturing client, contact, product, price and other order information while identifying and correcting discrepancies.
  • Initiate the installation process by creating new orders, service and billing accounts, sales opportunities, service requests and client records.
  • Monitor dashboards and reports to advance orders, identify and initiate activities to be performed by other departments, escalate delays to stakeholders and resolve rejected orders.
  • Determine the serviceability of client locations through assessments of available services, site surveys, construction cost estimate evaluations and process orders in alignment with capital policies.
  • Review and interpret order entry matrices to determine correct client resource management (CRM) system order entry and identify opportunity and system-related errors.
  • Assess the return on investment (ROI) models, identify sites in the design configuration and validate against the ROI.
  • Improve sales by preparing enticing client proposals and contracts in compliance with product requirements, to include ensuring special legal terms and conditions.
  • Ensure appropriate billing codes are entered into the CRM system by reviewing and interpreting billing codes.
  • Evaluate order details, determine the correct order processing path and categorize accurately to ensure Operations can initiate next steps for order implementation and fulfillment.
  • Execute order processes with moderately complex engineering functions using an understanding of engineering requirements.
  • Mitigate fiscal risks by initiating pricing and seeking financial approval requests.
  • Evaluate sales orders to ensure compliance with established business rules and processes, identify errors and correct as needed.
  • Boost sales team productivity by ratifying orders for commission eligibility.
  • Promote efficiency company-wide by coaching sales representatives on order flow, CRM system functionality and use, product requirements and pricing policies.
  • Identify system and order defects with Billing, Construction and other applications, and assist with order triage efforts by initiating steps and managing order resolution.
  • Resolve moderately complex commission related disputes and ensure revenue assurance by working with Sales teams.
  • Perform additional duties related to the position as assigned.

Required keys for success:
  • One year of project coordination experience.
  • Three or more years of data entry experience.
  • Three or more years of sales support or client service work experience.
  • Three or more years of commercial business-to-business (B2B) and client relationship management (CRM) platform experience.
  • Three or more years of B2B billing platform experience.
  • History of effectively explaining tools, processes and business rules while answering questions from members of other departments.
  • Knowledge and ability to navigate and utilize multiple CRM, billing and other systems, toggling between applications while fielding inbound calls and responding to instant messages.
  • Track record of building orders and understanding and selecting appropriate Salesforce billing codes with a high degree of accuracy.
  • Solid critical thinking skills that can resolve issues where standardization may not exist.
  • Ability to identify order errors and system defects, conduct triage and escalate as needed.
  • Demonstrated client orientation through responsiveness, tracking and follow-up.
  • Team-oriented with the ability to handle requests and resolve issues in a high-demand and fast-paced environment.
  • Self-motivated and able to prioritize, organize and make decisions while working under pressure.
  • Sound judgment, initiative and sense of urgency to accomplish job duties.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • One year of telecommunications or cable industry experience.

Your education:
  • High school diploma or equivalent (required).
  • College course work in a related field or an equivalent combination of education, training and experience (preferred).
SOP115 310594 310594BR
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Technology we use

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    • HadoopFrameworks
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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