Definitive Healthcare
We transform data, analytics and expertise into healthcare commercial intelligence to help businesses grow.
Framingham, MA

Sales Operations Manager at Definitive Healthcare

| Framingham, MA
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Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.

We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 650 employees. We have been consistently honored by multiple surveys as a Best Place to Work in the Boston area. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.

Monocl recently joined the Definitive Healthcare enterprise as well in 2020. It empowers life science professionals with the complete global expert solution designed to drive impactful outreach and strategic engagement

This is your chance to be a part of a journey where you can develop a product that will truly affect and transform the life science industry.

Our expansion has created the need for an additional Sales Operations Manager to join our Sales Enablement & Operations Team. If you would like to work with a product that is in high demand, and evolving rapidly, keep reading! 

Your challenge: 

The Sales Operations Manager is a key member of the Sales Enablement & Operations team. As a Sales Operations Manager, you'll work with various go-to-market (GTM) stakeholders at different levels of the organization to assess business needs, gather requirements, and help understand and improve work processes. This individual will be chartered to provide analysis and insight on the status of current business, important trends, and the future direction of the go-to-market business. The ideal candidate will have strong business acumen, natural curiosity, and an analytical mind. This is a hands-on role that will focus on improving the efficiency and efficacy of the GTM organization. Additional responsibilities will include supporting a wide variety of strategic initiatives and ongoing projects. 

Here are the things you will tackle: 

  • Provide both operational and strategic support to enable leaders to successfully execute on business objectives 
  • Build models to analyze sales, pipeline & forecast trends,productivity,and performance 
  • Help standardize business reporting for strategic analysis and internal business review 
  • Define weekly, monthly, and quarterly KPIs for GTM teams 
  • Refine customer segmentation, assist with territory management, and help create a plan to enhance the sales processes 
  • Drive improvements in productivity by simplifying processes and optimizing tools usage 
  • Report on process adherence by different sales teams 
  • Support sales spiff programs by updating performance, reporting, and communication to participants to drive success 
  • Oversee multiple concurrent projects and initiatives, while driving projects to completion with minimal guidance 
  • Understand, create, and deliver top-quality, audience-appropriate communication  
  • Manage a small support team

What you’ll need: 

  • Advanced knowledge of or similar CRM system  
  • Proficiency with Microsoft Excel, PowerPoint, and other Microsoft Office Applications 
  • Experience with data visualization tools is a plus 
  • Proven ability to work and interact in a fast-paced environment and comfortable with requirement to multi-task 
  • Ability to think independently, detail-oriented, and organized 
  • Initiative to drive core business outcomes 
  • Strong written and verbal communication skills 


  • BA/BS degree in a technical or business-oriented field  
  • 5-7 years of strong analytical and problem-solving experience working in sales operations, business analyst, process improvement, and/or program/project management role, preferably at a subscription-based company
  • 2 years management experience 

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst


If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!

Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • AzureLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MS SQL serverFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • TableauAnalytics
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • AdobeSignCRM

What are Definitive Healthcare Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our employee-led affinity groups provide a way for Definitive Healthcare employees to come together and share their common experiences.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
DHC's team fitness initiatives include In-office yoga.
Mental Health Benefits
Employee Assistance Program as well as programming offered through our Definitive University courses and Employee Resource Groups.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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