About CCC
CCC is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC's principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC by visiting cccis.com.
Job Description Summary
Within the Insurance Services Group (ISG), the Sales Operations Manager person is responsible for driving salesforce productivity in a multi-channel organization by leveraging sales and customer information, analyzing financial and market data to continuously refine sales strategies, and improve sales performance.This position serves as the hands-on analysis point for the sales channels and internal CCC teams, to identify areas of opportunity, target revenue growth, and align the channels with corporate strategy.Additional responsibilities include developing improved sales processes and operational measures, implementing and managing productivity tools, such as Salesforce, managing delivery of all requests for reports, ad-hoc analysis, program results, modeling, and presentations.
Job Duties

• Deliver Insurance Services Group analyses and presentations for sales teams, sales leadership, and Senior Management, as well as Operational and Board meetings.
• Analyze and evaluate sales pipeline, win/loss, and customer/market trends, their impact on sales performance and recommend proposals to drive revenue growth and account penetration.
• Drive sales force productivity in a multichannel organization by developing improved processes and measures, implementing and managing productivity tools.
• Lead analysis projects that improve or redesign business processes to increase revenue, increase productivity, or reduce expenses.
• Develop and implement processes to ensure that opportunity and pipeline data contained in Salesforce is high quality and reliable.
• Identify data sources, analyze customer and other operational data, and use various analytic techniques to address operational problems, such as identifying growth segments or improving customer profitability through more precise segmentation.

Qualifications

• BA/BS degree is required, preferably Business, Economics, or Accounting
• Minimum of 5-7 years relevant experience working in a Sales Operations or Revenue Management role within a sales organization
• Strong organizational and time management skills, with ability to manage highly complex and/or critical customer issues
• Advanced skills in Exceland PowerPoint. Strong spreadsheet and demonstrated critical thinking abilities are crucial.
• Experience working with sales/marketing teams and Salesforce a MUST
• Superior communication, presentation, and interpersonal skills
• The ideal candidate will come from an action-oriented and results-based environment.
• The successful candidate will be an energetic, roll-up-the-sleeves self-starter with strong people and analytical skills

Desirable Skills or Experience

• MBA or consulting experience
• Experience with other CRM systems