Sales Operations Manager, AMER: West Coast, Remote at Sendbird

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This role can be either remote or based in San Mateo

As the Sales Operations Manager for the Americas, you will have the opportunity to create positive change at Sendbird by:

  1. Driving high visibility cross functional projects that drive better sales efficiency and lead to more actionable data and insights.
  2. Leading with the Americas Sales Management team to execute and track strategic initiatives.
  3. Implementing best practices around forecasting/pipeline management, and
  4. Working alongside a world class Sales Operations team as well as other internal partners.

You will report directly to the Head of Global Sales Operations as part of the Foundations team. This role will provide you exposure to many other organizations within Sendbird, including the C-Suite, Sales, Marketing, Finance and Customer Experience.

Who You Are

  • Better-than-the-best: A self-starter who is constantly learning and looking for ways to improve our partnerships, processes, reporting, analysis, systems that will help drive the overall success of our Sales and Sales Operations organizations.
  • Endless-tenacity-for-customers: A proven track record of collaboration with a variety of internal decision-makers to address their business needs and potential impacts while becoming a strong active listener with solid written and verbal communication skills.
  • Work-to-completion: Ability to multitask successfully managing projects and programs on-time, on-schedule, and with priorities, by utilizing various project management skillsets.
  • Already-on-it: Motivated to generate borderless impacts in a dynamic and fast-paced environment.
  • Global Citizenship: Understand that there is a big world out there and that you have a passion for embracing other cultures and ways of conducting business.

What You Will Do

  • Partner with the Americas Sales Leadership to help drive the sales related strategic initiative. Create KPI’s to measure their success and develop a scalable way to track them.
  • Lead projects at a global level that will improve the current CRM for scalability in function, accuracy and reporting needs.
  • Constantly discover new ways to improve Forecast, Pipeline and other KPI tracking and accuracy.
  • Collaborate with the other Global Sales Operations team members to drive OKR successful results.
  • Create consistent reporting structure to best support periodic meetings including, but not limited to pipeline/forecast calls, QBR’s, Board of Director Meetings, etc.
  • Support Month End Closing process and commission related inquiries.
  • Manage relationships with both internal partners like our Global Head of our SDR Program and well as 3rd party partners like consultants and vendors.

What You Bring

  • 5+ years of professional experience in Sales Operations
  • Experience in supporting a global sales team at a SaaS growth stage company.
  • Ability to work cross-functionally, building and maintaining trust with internal stakeholders
  • A strong team player with a positive, service-oriented attitude who drives process and reporting improvements.
  • Excellent multitasker who has strong time and project management skills to meet deadlines on projects that include multiple review points and iterations.
  • Strong communicator, both written & verbal; reliable and responsive to email and phone communications.
  • Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information.
  • Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
  • Salesforce Expert: Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows.
  • Experience with SalesLoft, DealHub CPQ and enrichment tools are a plus.

What We Offer Includes (but is not limited to)

  • 20 days PTO, 12 paid US company holidays, 5 sick days, 2 volunteer days, plus a rest/rejuvenation and birthday day off
  • Company subsidized medical, dental, vision insurance
  • Flexible spending accounts
  • Parental leave
  • Life and disability insurance
  • Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages

About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice and video.

Sendbird is rapidly growing unicorn start-up headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

Vaccination Policy

We take our obligation to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 very seriously.  Effective January 1, 2022 we will offer access to our office spaces, any in-person meetings (customer or internal), Sendbird events, and any travel on behalf of Sendbird to our vaccinated and boostered employees only.  Accommodations will be granted unless they: 

  • cause the Company any undue hardship, 
  • pose a direct threat to the health and safety of others, 
  • prevent an employee from performing the essential functions of their job.

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We encourage you to apply if this role excites you. At Sendbird, one of our core values is Global Citizenship.  We respect, promote, and encourage diversity for equal employment opportunities. 

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Technology we use

  • Product
  • Sales & Marketing
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ZeplinDesign
    • Adobe CloudDesign
    • ShutterstockDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • WordpressCMS
    • MarketoLead Gen

What are Sendbird Perks + Benefits

Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Continuing Education stipend

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