Sales Operations Analyst
GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Sales Operations Analyst Responsibilities
- Support the field sales team on opportunity management (creation, updating, closing)
- Collaborate with the sales and support functions to ensure Service Level Agreements (SLA) are met
- Document and create knowledge repository for first-tier sales support
- Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
- Manage the operational aspect of on-boarding new employees and transitions of existing employees
- Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
- Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
- Maintain data integrity within customer records in Salesforce.com and other systems
- Monitor system adoption and data compliance and governance
- Maintain and evangelize communication best practices for sales and sales support functions
Sales Operations Analyst Requirements
- BA/BS degree
- Demonstrated progressive relevant experience and an understanding of sales operations
- Strong analytical ability and able to prioritize multiple projects
- SFDC experience and knowledge of enterprise SaaS tools
- Excellent problem solving, project management, interpersonal and organizational skills
- SaaS and B2B experience preferred
- Interest in GitLab, and open source software
- You share our values and work in accordance with those values.
- Leadership at GitLab
- Ability to use GitLab
- Demonstrated progressive relevant experience and an understanding of sales operations
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
For Colorado residents: The base salary range for this role’s listed level is currently $64,400 - $113,100 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
