Sales Operations Analyst at Great Minds® (Remote)

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Job description
Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Sales Operations Analysts.
COMPANY PROFILE
Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom ®, Eureka Math ™ and PhD Science ™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.
For additional information please visit: www.greatminds.org
OUR MARKET POSITION
Great Minds' Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.
Key Responsibilities:
  • Run and distribute advanced and complex reports to the sales team and supporting teams
  • Create / maintain complex reports and dashboards
  • Review and process product submission for new and update requests
  • Complete deep dive analysis on problems
  • Triage tickets to the IT team after completing a technical evaluation of the business problem and potential solutions to help escalate defects to avoid negative impacts to the business
  • Proactively support users regarding system or process timely support in Level 2 ticket issues
  • Follow up on High priority issues (bugs/fixes and enhancements)
  • Review and follow up on support tickets to ensure timely resolution
  • Attend and participate in monthly ticket prioritization meeting with Sales Team leadership
  • Attend and participate in bi-weekly ticket prioritization meeting with IT Salesforce Team
  • Support the technical rollout of new processes and applications and UAT testing
  • Create and maintain SOP documentation for the sales team as needed
  • Proactively monitor data quality and help maintain accurate system information
  • Proactively monitor all request/issues report received via communication channels
  • Create cases for the Sales Operations team based on submitted inquiries
  • Complete regular data entry and data loads to update systems

Job requirements
Relevant experience and skills:
  • Mid-Senior Level position
  • Proficient skills in Microsoft Office Suite including PowerPoint, Word, Excel
  • Proficient with Salesforce functionality including the creation of new reports and dashboards
  • Detail-oriented
  • Self-motivated
  • Ability to work both independently and collaboratively
  • Ability to efficiently multi-task in a fast-paced environment
  • Desire to grow within IT or Sales Operations

Required Education: Bachelor's degree
Status: Full-time
Location: Remote
Please send a resume and cover letter to apply.
Selected candidate will be required to pass a criminal history background check.
New employees will be required to provide proof of COVID-19 vaccination, subject to potential accommodation as required by law or otherwise permitted by the Company
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com . If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact [email protected]
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization's commitment to the principles of fair employment and the elimination of all discriminatory practices.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ParseLibraries
    • ReactLibraries
    • JestFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Next.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail

What are Great Minds® Perks + Benefits

Culture
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer Paid
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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