Our growing go-to-market enablement team at Freshworks is looking for someone to get our Account Executive and Account Managers (potentially also Presales) ramped in their role. We are looking for someone who can create a structured and scalable onboarding plan. Also someone who has energy to carry out engaging, impactful and simplified sessions, someone with a passion for getting folks excited about learning and understands sales, technology and adult education.
Role & Responsibilities:

• Leverage current metrics to build improvements into the onboarding program in North America
  
• Support training of new sales reps and potentially some other basic training of other roles through design and execution to deliver effective onboarding.
  
• Align with the sales management, product marketing, and all other teams who need to train sales on their aligned processes. Turn market positioning, messaging and product capabilities into sales-specific content to get sales teams prepared for customer interactions.
  
• Improve the following metrics: time to quota ramp, time to first deal, pipeline ratios, win rates, rep retention, tool utilization and overall training ROE/ROI.
  
• Ensure compliance and dedication to our sales process, aligning it with other stakeholders across the customer journey.
  
• Coach sales teams on soft skills aligning throughout the sales cycle (i.e. prospecting refinement, building calling confidence, strategic discovery, negotiation tactics, deal closing process etc.)
  
• Support reinforcement of initiatives rolled out by various other parts of the teams such as sales methodology, process updates, solution updates, messaging standardization, etc.
  
• Partner with the global enablement team to eliminate possible silos across geos to continue streamlining and standardization.
  
• Manage the onboarding calendar and its stakeholders in order to simplify information going to teams at the right time to maximize retention and behavior changes.
  
• Build strategies to get sales reps to complete and retain the necessary training sessions and certifications so they can be sent into territory as soon as they are ready.
  
• Ability to learn Freshworks Technology well enough to teach teams to sell and use it.
  
• Facilitate individual and team talent assessment, building and improving upon a variety of tools to identity and groom future sales leaders
  
• Answer ad-hoc rep requests and questions to help them navigate people, information and process at a new organization.
  

Skills & Experience:

• 4+ years within SaaS industry, Sales Experience and 1+ years in a sales enablement or training role
  
• Bachelor's degree
  
• Prior track record of success within a sales organization
  
• Strong organizational skills with evidence of successfully running concurrent projects
  
• Passion for training and the learning environments that you create;
  
• Self-starter who can execute in a fast-paced environment with minimal direction
  
• Deep understanding of current sales learning and development trends
  
• Strong written, verbal, and social skills
  
• Prior sales and tech experience
  

Base Salary range : $108,000 to $121,500
Variable Pay or Commission Range: $12,000 to $13,500
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).