Sales Manager

| Phoenix – Mesa – Scottsdale, AZ
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The Role - Sales Manager



Chapter is a mission-driven, fast-growing company looking for an Advisory Team manager to join our team. Your mission at Chapter will be to build a culture of winning for our Medicare Advisor team. With Chapter, you will be supporting a team dedicated to serving older Americans

- Chapter is proud to always recommend the best fitting option for each older American, even when we earn no revenue.


The rapid growth of our team will put this individual in a position to take on an early leadership role while creating high-impact, high-visibility tools & processes. The perfect candidate will possess an ownership mentality in implementing important processes and building the teams & capabilities necessary to achieve goals most might think impossible.


This role is designed for an implementer and proven executor who is ready to build up a team and company. You will report to the Head of Medicare Revenue while working closely with our Operations Lead, Head Medicare Revenue & Lead Medicare Advisor across a range of projects. You will also work cross-functionally with our advisory-facing Product and Marketing teams.


This is an in-person role based in Phoenix, AZ



Why We Exist 


Every morning, 10,000 Americans wake up and begin their first day of retirement. For these older Americans, determining how they manage healthcare during this period of their lives will be critical. For most, this will involve navigating Medicare (healthcare coverage for retirees over 65). Yet, the process of navigating Medicare is arduous and complex.


There are over 20,000 permutations of Medicare plans in the U.S., and choosing the wrong plans at the wrong time can result in penalties, exorbitant healthcare costs, or insufficient coverage. Chapter exists to reinvent the way Americans transition into retirement, starting with Medicare.


Our team has built industry-leading, proprietary technology that helps retirees easily and effectively navigate Medicare to fulfill a simple promise: Help retirees find the best health coverage to meet their needs while reducing what they pay for it. We're a passionate team that is backed by some of the leading names in venture capital, including Peter Thiel, Addition, Susa Ventures, Maverick Ventures, XYZ Venture Capital, Core Innovation Capital, and Health2047 Capital Partners.


What We Do


Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific coverage to choose, and how to maximize the benefits from their coverage. 


Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. Our promise is simple: we want people to improve their health coverage while reducing what they pay for it. 


How? Our platform searches every Medicare option available nationwide, while others search only a subset of plans, which is the norm in the Medicare market. 


This full search is why we find savings and benefits that others miss. 


We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.


What you'll do:

  • Aid Advisors in improving overall performance, including recommendation accuracy, and conversion for those who want to choose coverage by an environment of coach-ability, accountability and doing the right thing for every customer we touch
  • Coaching and mentoring your team, being responsible for their professional development and helping them achieve top metrics and high quality standards
  • This role serves as a critical member of the sales team, and is responsible for coaching and empowering your team to proactively prospect, qualify, and build sales pipeline
  • Align direct reports on team and individual goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals
  • provide coaching and supervision through side-by-sides, retroactive call/case review and team huddles
  • Ensure compliance with regulation and adherence to Chapter’s quality and ethical standard
  • Regularly report out on team performance to company executives (Founders, Head of Medicare Revenue, Head of Operations), focusing on insights and initiatives to improve performance

What you'll need

  • 2+ years of hands-on Sales Management experience
  • The spirit of education but the drive of a competitive athlete or
  • Excel at building a relationship with cross-functional teams to drive step-change and improvements
  • Passionate about helping the entire team win and achieve our growth projections
  • You possess a consultative sales mentality: you’re motivated by the opportunity to connect prospective customers to a product that meets their needs
  • Self-motivated, proactive, and able to work with minimal supervision
  • You are effective at problem-solving and have the ability to prioritize and re-prioritize throughout the day as needed. Are able to juggle the small issues while balancing the larger ones

Benefits & Perks

  • Benefits and Perks
  • A truly amazing team and culture
  • Join a BuiltIn NYC startup to watch in 2022
  • Flexible and unlimited time off
  • Medical, dental, and vision
  • Working alongside the founding team and helping shape the future of the company
  • The ability to thrive in a fast start-up environment and comfort navigating ambiguity




We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • GCSLanguages
    • Next.jsLanguages

An Insider's view of Chapter

What’s the vibe like in the office?

The office vibe is great! We enjoy quality time together during our twice weekly team lunches, but my favorite part is getting to meet with team in-person and getting jam sessions face to face. I love coming to work everyday with a team that is hardworking, friendly, and learning from each other!

Allie

Talent Acquisition Lead

How has your career grown since starting at the company?

I came to Chapter with a background in journalism and marketing. At Chapter, I've branched out into business development, public relations as well as general and brand management. While we all have roles and responsibilities, I've really enjoyed that there are always opportunities to be proactive and lean into different areas of the company.

Marianna

Head of Communications, Media, and Brand

What unique initiatives do you have that encourage innovation?

If you rely on the CEO to spur innovation, you’ve already lost. We hire amazing people who have excellent ideas, and we give them support to build.

Cobi

CEO

What are Chapter Perks + Benefits

Culture
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Wellness programs
Mental health benefits
Financial & Retirement
Company equity
Vacation & Time Off Benefits
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Continuing education available during work hours

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