Sales Manager

Reporting to: Head of Global Sales

Location: Atlanta, Georgia (hybrid options available)

We’ve been pioneering embedded finance since 2007 and over the years, we’ve worked in partnership with banks, SaaS providers, payment processors, checkout providers, and even the UK government – providing all they need to offer easy and frictionless revenue-based finance solutions to their SME customers through our API-powered funding platform.

We are in a very exciting period of growth, both within the UK and internationally, with teams based in London, Nottingham, USA and Scandinavia. As we continue to grow we are looking for talented and ambitious individuals to join us to reshape business finance.

We are proud to have been included in The Sunday Times Hiscox Tech Track 100 as one of the 100 fastest growing FinTechs in the UK for two years running.

The Opportunity 

The role of Sales Manager is a vital one within our business. You will drive the productivity of the sales team, work with a wide range of customers both external and internal and showcase your own sales skills daily whilst taking the team on a journey of continuous improvement.

We need a proactive, charismatic person who can pivot between inspiring their direct reports through their people management skills while also able to inspire the team through their own natural sales ability. This person will need to be a catalyst for change so that Liberis can achieve growth in 2022 and provide the best-in-class service. 

The Initial Sales team focus on new business from a range of different channels. We have high volumes of leads and there is a burning need to be able to manage our agent’s productivity. This is essential so that we can succeed in managing the demand via our inbound calls, as well as reaching every customer who requires an outbound call. 

This role will give you the ability to understand Liberis customers and the sales process perfectly, you will be a hands-on team leader who is able to understand both their direct reports and Liberis customers inside out. The Sales Manager will be responsible for delivering growth on all initial channels. 

Responsibilities

• Act as a role model and lead the sales team by example
• Manage own sales pipeline and achieve your individual sales targets
• Train, coach and manage a team of sales agents to continuously achieve performance targets
• Create and manage a KPI performance framework for the team
• Use KPIs, data analytics and customer insights to create a structure of continuous development using an OKR framework
• Proactively drive continuous sales and operational process optimization
• Enable and support ongoing team and individual development
• Create effective management approach for flexible working including a mix of office based and remote sales agents
• Liaise with multiple stakeholders in the business to enable sales projects advancement and completion
• Enable and support ongoing individual agent development
• Implement and coach the sales process for the team via regular call listening
• Be the go-to person for any sales process related queries 
• Run the daily stand up and make sure the Sales Executives are accountable for their commitments 
• Effectively manage time, workload and shifting priorities 
• Build good rapport with Funding, Underwriting and Finance teams to ensure optimal working relationships and efficiency 
• Escalate any customer and process issues 
• Deputize for Head of Sales in any partnership meetings and build good rapport with internal stakeholders and external vendors 
• Training new staff and ongoing training of existing team 

What we think you need?

• Excellent interpersonal skills 
• Excellent communication skills both written and verbal 
• Excellent level of English spelling and grammar 
• Inspirational sales ability 
• Solid experience managing a sales team 
• Excellent coaching and mentoring skills 
• Strong time management, task management and organizational skills 
• Attention to detail 
• Conscientiousness – willing to go the extra mile 
• Proactive and problem-solving approach 
• A work ethic aligned with delivering exceptional service 
• Strong numerical & commercial skills 
• Technical ability to quickly become a power user of existing and new software platforms
• Resilience to stay positive and focus on solutions in a fast growth, product-centric environment is a must
• A robust and resilient self-starter 
• Outstanding ability to be the customer champion
• The ability to act proactively and with limited direct supervision, while at the same time recognizing when matters need to be referred 
• The ability, tact and diplomacy to interact with people at all levels 
• The interpersonal skills necessary to sustain effective relationships both internally and externally 
• Understanding of credit products and payment processing environment is a plus

What happens next?

A lot of businesses talk about the importance of diversity and inclusion, at Liberis we want to make sure that we’re genuinely fostering a highly inclusive culture that not only welcomes diversity, but celebrates it. Our commitment is not just surface level. We’re on a mission to create a safe space where everyone and anyone, regardless of their background, can thrive. 

It’s not just the right thing to do. We also recognize that diverse teams perform better because we have so much to learn from one another. We think that’s pretty cool, and if you do to then you’re in the right place.  

We have a hive of activity happening around the business to make sure we’re always pushing for more. Everyone is encouraged to get involved to help us to continue to build an excellent culture at Liberis.  

Think this sounds like the right next move for you? If you’re not completely confident that you fit our exact criteria, get in touch! Humility is a wonderful thing and we are interested in hearing about what you can add to Liberis. You can reach us at [email protected] - we look forward to chatting with you! 

 .