Sales Engineer

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Description
COMPANY OVERVIEW:
M-Files is making waves in the large and growing market for Intellegent Information Management Solutions. M-Files has achieved tremendous year-over-year growth and is recognized a leader by Gartner and Forrester. M-Files is a global company with 500+ employees, 8,000+ customers with offices worldwide.
M-Files' Enterprise Intelligent Management Information Solutions transform how businesses manage, secure and share information with a unique metadata-powered approach that organizes and processes content based on what it is, rather than where it resides. Thousands of businesses in over 100 countries use M-Files on-premise, in the cloud or in hybrid environments.
JOB DESCRIPTION AND RESPONSIBILTIES:
This position reports to the Sales Engineer Manager or to the Sales leader and requires a self-starter with a unique blend of proven consultative sales skills, "sales speak" presentation and writing skills, and technical skills based on previous experience. This highly visible position operates at both a strategic and tactical level with close daily alignment to Field sales activities in the US region. To succeed, you must have the unique combination of a sales mentality with a strong technical aptitude, and the ability to distill multiple input streams with varying perspectives into effective, repeatable sales enablement and training tools.
Your primary day-to-day tasks will consist of:

  • Driving new business sales enablement initiatives, presentations, product demos, and proposals to ensure consistency of new business sales objectives and outcomes for the US Field Sales teams
  • Be the go to technical resource to address deep product related questions for the New Business Sales team for product demonstration, for proposals, for demos, for product trials, and for needs analysis
  • Conduct on-site and web-based software demonstrations and training courses as a subject matter expert for prospective clients and field sales, focus will be on new business and existing business sales
  • Develop and build prospect and demo sample M-Files vaults as needed for prospective customers presentations and demos
  • Develop effective new business sales messaging and scripted demonstration materials that are repeatable by the new business sales teams and in line with M-Files strategic messaging
  • Develop the new business sales tools needed to most effectively support new and existing business field sales teams and for new sales initiatives and new product releases
  • Engage New Business prospects and Sales Representatives on a regular basis to participate in new business sales calls as appropriate to ensure a clear understanding of the "real" conversations and "real" challenges field reps may be facing when articulating the M-Files message
  • Provide comprehensive technical and application support to M-Files new business prospects and Field Sales Account Managers via in person, on the telephone, on the web, and in email
  • Answer new business sales organizations questions related to M-Files products, competitive products, and technical training as well as issue resolution related to product integration within the customer's unique environment. Ability to clearly present and articulate the M-Files products' value and business benefits, as well as cover the technical details of the products succinctly
  • Assist in identifying new business customer prospects and their business requirements to better qualify potential prospects for the M-Files solutions
  • Provide market feedback on product and competitive positioning to new business sales, marketing, product development, and R&D teams
  • Assist the New Business Sales Representatives with responding to and providing technical guidance related to RFP/RFI responses


KEY INTERFACES TO OTHER M-FILES ROLES:
Direct Sales team colleagues
Consultants
Partners
Business Analysts
Project Managers
Requirements

  • 7+ years of sales experience in a technology-centric environment. A history of success in selling one or more of the following -- Document Management, Database, ERP, Integration, CRM solutions is strongly preferred
  • Bachelors of Science degree in computer science, engineering, or other technical field
  • 7+ years of sales experience along with the ability to conduct professional, persuasive, remote/onsite meetings with software demonstrations
  • Excellent verbal and written communication skills
  • Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences
  • Proven work ethic and ability to effectively build and manage a sales pipeline
  • Proven ability to communicate and demo product strengths/benefits with excellent verbal and written communication skills
  • An ability to listen to the customer and translate their needs into actionable pre-sales tasks and new business proposals
  • Ability to overcome objections and challenges
  • Experience using a Customer Relationship Management (CRM) system (e.g Salesforce.com)
  • Working knowledge of Windows-based environments and Microsoft Office applications
  • Experience with solution selling, document, and content management systems is a plus


Benefits
Why M-Files?
We are a global company with Finnish roots and with our own product that we are greatly proud off!
By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!
Our guiding principles of "Make it happen", "Help others", and "Love customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey last fall.
Benefits & Perks:

  • 9 paid holidays annually
  • 15 days' vacation annually
  • 4 floating holidays (employee's discretion)
  • 6 days of paid sick leave
  • Matching 401K Plan (25% of employees contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • TypeScriptLanguages
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • HubSpotCRM

An Insider's view of M-Files

How does your team reward individual success?

One of the things I truly enjoy about my team is a true sense of “teamwork”, to the extent that it’s very different than other cultures I have been in. Our new team leader has instilled a culture of publicly rewarding all the little victories and outcome-oriented behavior that leads up to the bigger wins!

Dave

Mid-Market Account Executive

What projects are you most excited about?

The product team at M-Files is always working on exciting new ideas to improve usability, provide greater value to our customers, and leverage new technologies to drive innovation. I'm most enthusiastic about is the work we are doing to capitalize on recent advancements in AI and the capabilities of LLMs.

Frank

Director, Product Portfolio Manager

How has your career grown since starting at the company?

M-Files is the first global organization I've worked for, and to me there's an immense value in being able to collaborate with individuals from different backgrounds. It's allowed me to hone in on my communication skills, and to be more considerate of new ways of thinking. It has been an awesome professional challenge to be able to stretch myself.

Arlene

North America Talent Lead

How do you make yourself accessible to the rest of the team?

As a manager, I make myself accessible to my team by being open and approachable, It is essential to support my team members by being willing to chat, answer questions, and offer help when needed.

Ramez

Director, North America Customer Support

How would you describe the company’s work-life balance?

M-Files work-life balance mantra is work hard, but also have fun! We encourage our employees to strike a healthy balance between their personal lives and professional responsibilities. Employees are encouraged to take time off to recharge and reset whether that means traveling or spending time with family!

Meredith

People & Culture Generalist

What are M-Files Perks + Benefits

M-Files Benefits Overview

Here at M-Files we feel its important to take care of our greatest asset, our people! Putting our people first is in how we support them beyond their take home salary. We are striving to create a great place to work. One that has the right type of balance for our employees to do their best work and thrive. We continue to review our current programs, ask for feedback, and make enhancement where need.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
In-person revenue kickoff
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
M-Files has a fully stocked kitchen in all physical office locations.
Some meals provided
Onsite office parking
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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