Sales Engineer - State & Local
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Position Description:
This position is as a Solution Engineer on the Public Sector Team with a focus on customers within the State & Local Government practice. As a Solution Engineer you will be responsible for providing presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Provides direction and specialist knowledge in applying the technology/application to the customers organization. Develop and deliver high quality Qualtrics presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. Effectively consults with management of customer organizations. Participates in sales planning and business development activities. Develops and demonstrates moderately complex solutions. Architects solutions and prototype solutions for customers. Presents and articulates Qualtrics product's strengths, relative to competitors. Interacts with development to enhance/refine Qualtrics products for the Public Sector.
Key Responsibilities:
- Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
- Drive the adoption of Qualtrics solutions within accounts, expanding usage across departments within organizations. Translate product/technical features into value drivers.
- Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of salespeople.
- Build working knowledge of competing products and how to technically sell against them
- Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
- Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
- Communicate effectively w/ engineers & stakeholders. Describe problems succinctly to enable issue management
- Develop/maintain technical and business knowledge of industry directions and trends
Minimum Qualifications
- At least 4 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
- 2+ years of experience working with State & Local Government or Healthcare accounts
- High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
- Outstanding professional, sales, and technical capabilities
- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.