Requisition Number: 88516

The Sales Engineer is responsible for providing pre-sales technical support and guidance to the sales organization. The Sales Engineer focuses on their partner's products to achieve sales and profit goals through verbal and written interaction with the clients, and account team engagement and may additionally assist with implementations. This position leverages personal technical knowledge, partner-specific company and portfolio knowledge as well as available internal/external organizational technical resources to develop and propose solutions to client needs. This role is considered a technical expert, and will obtain the certifications necessary to support required areas of expertise. Incumbents will provide intermediate to advanced level technical assistance to sales, including qualifying opportunities, creating configurations, quoting and other technical renderings. The Sales Engineer is also responsible for coordinating resources to gather information to develop solutions on behalf of the Account Executive.

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:

• Creates technically accurate solutions using partner configuration tools and creates deliverable within specified SLA's.
• Explains the value of warranty and recommends higher levels (or extensions) based on mission critical hardware.
• Investigates and educates sales/clients on Insight's service offerings.
• Solutions sells within discipline (provides alternatives, comparisons and offers latest technology).
• Provides training and mentoring to National Sales Engineering team.
• Fields requests and further qualifies opportunities with client/AE via discovery calls and also assess next steps of design, engaging additional Insight/Partner resources if needed.
• Must hold all baseline certifications, partner specialization and advanced level Industry standard certifications within a specific technology.
• Hold a complete understanding of partner tools as it relates to quote creation and/or pricing approval.
• Be able to confidently consult with both sales and external clients in assessing needs and provides Intermediate to advanced level technical support via conference call and e-mail without assistance.
• Maintains a high knowledge level of partner programs and be able to educate sales accordingly.
• Must have a working knowledge of all partner configuration tools.
• Maintains a superior level of customer service with both internal/ external clients.
• Builds Relationships with relevant Partner/Manufacturer resources. Examples: Inside Channel Support Resources/Redhat Technical Field.
• Lives Insights Core Values.
• Other duties as assigned.

MINIMUM REQUIREMENTS

Education and/or Experience

• Minimum of Bachelor's degree in the field of Information Technology and 3-7+ years on the job experience or outside experience in similar field; or equivalent combination of experience and education.
• Intermediate to advanced level of understanding in technologies.
• Hold Partner specialization within a specific technology
• Professionalism and solid phone skills are a must.
• Must be self-driven and able to work with minimal direction
• This role will have an estimated 25% travel requirement.

Insight will require the Sales Engineer - Inside to achieve and maintain certifications on behalf of the company for their respective manufacturer. In those cases the teammate will be reimbursed for the training and related travel in conjunction with Insight's policies. The teammate will be asked to sign training waivers in advance of the training to ensure Insight receives maximum benefit for the investment.

KNOWLEDGE, SKILLS, AND ABILITIES

General

• Ability to read, analyzes, and interprets complex documents.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to write using original or innovative techniques or style.

Specific

• Ability to effectively present and sell solutions.
• Ability to positioning hardware, software and services.
• Ability to effectively articulate and present manufacturer solutions
• Ability to demo products / solutions.
• Ability to utilize manufacturer technical tools

PHYSICAL DEMANDS

The physical demands of the position are those of an office environment working with phones, computers and standard office equipment. Light to moderate lifting may be required. Ability to uphold the stress of traveling may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone and printers, light traffic).
• Ability to work in a confined space.
• Ability to sit at a computer terminal for an extended period of time.

About Insight

Insight's success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people's lives. Harmony to celebrate each other's unique contributions to bring solutions to clients.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: canadajobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Florida (US-FL) || United States (US) || None || None || Remote; US - Alpharetta, GA; US - Boston, MA; US - Detroit, MI; US - Philadelphia, PA; US - Raleigh, NC; US - Tampa, FL ||

Job Segment: Sales Engineer, Pre-Sales, Engineer, Cloud, Sales, Engineering, Technology