Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

Job Summary:

This role provides real time support to residential consumer sales teams, ensuring orders are within a serviceable geographic territory and maintain order entry databases. It also serves as a coach and mentor to other team members. Flexible part time hours are available.

Respond to customer escalations, prior to service installation, meeting customer's needs, while remaining within departmental guidelines.

Perform beta testing on new sales tools and system enhancements.

Responsible for pre and post testing of product rules for all new sales offer launches.

Provide new build support by updating customers and sales reps throughout the survey and construction process

Responsibilities:
• Update new build addresses into billing software.
• Serve as subject matter expert and a point of escalation for Sales Enablement team.
• Track and develop reports detailing escalations that impact service levels and call volume.
• Responsible for determining real-time residential address serviceability and following business processes, including building new addresses into billing software.
• Maintain and administer actions in order entry databases, ensuring functionality for order entry.

Qualifications

Qualifications:
• High school diploma or equivalent. Some college preferred.
• Previous experience supporting sales or order entry preferred.
• Strong PC skills, specifically Google Docs or Microsoft Office suite and proficient with Excel reporting.
• Experience in a fast-paced call center environment required.
• Requires excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to multi-task required
• Ability to solve problems independently
• Schedules may include days, nights and weekends.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.