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Sales Enablement Manager

| South Bay +80 more | Remote | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Global Customer Success Group- Enablement (GCSGE) Organization 

The CSG Enablement organization is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. The CSG Enablement organization equips sellers with relevant programs, training, resources, and tools to provide best-in-class digital transformation in the market. We help sellers develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively. 

The Senior Manager, Sales Enablement plays a critical role in developing key sales skills and competencies for our sellers in the Government space. They are the trusted enablement business partner to leaders and sellers in the Federal, State and Local Government sales teams. They are responsible for providing tools, resources, skills, and knowledge necessary to improve overall effectiveness, efficiency and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.

The role is instrumental in developing skills to speak our customer’s industry language, articulate their unique business processes and recognize industry buyers/personas. The role also helps our sellers maintain industry relevancy at every single touchpoint in a sales lifecycle and in the evolving market. The role is responsible for facilitating enablement alignment across cross-functional departments in the Americas region. The Senior Manager, Sales Enablement designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.

The ideal candidate will have strong experience in advancing selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven record of accomplishment in leading sales enablement programs.

What you will get to do in this role:

  • #1 Be the trusted enablement business partner to of sales leaders and sellers in the Government industries 
  • Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities 
  • Advocate for the sellers/learners and global enablement programs
  • Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.) 
  • Drive awareness of global and regional enablement programs 
  • Drive feedback into global enablement programs 
  • Run effective enablement research and discovery 
  • Partner with the global sales enablement organization (CSGE) and subject matter experts on enablement programs, content, curriculum, deployment and metrics 
  • Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs 
  • Reduce the noise in the field and providing clarity to relevant enablement that drives sales priorities/strategies 
  • Manage and communicate your enablement program portfolio including, active and completed programs, updates, success metrics and calendar. 
  • Collaborate with cross-functional teams on enablement priorities 
  • Run effective enablement prioritization with stakeholders
  • Co-build, vet and deploy annual and quarterly enablement plans 
  • Build content and facilitate deliveries as appropriate

Qualifications

To be successful in this role, you should have:

  • Ability to build trusting relationships with stakeholders 
  • Manage stakeholder partnerships 
  • Demonstrate leadership presence and collaborate across all levels of the organization 
  • Excellent communicator: 
  • Active and empathetic listener 
  • Courageous, transparent and articulate communicator 
  • Can develop relevant point of view 
  • Comprehends and articulates sales methodologies and operating models 
  • Learn and stay relevant with products, services and selling landscape 
  • Read and Interpret sales performance reports for strengths and gaps 
  • Architect/Construct outcome-based enablement programs 
  • Run effective enablement research and discovery 
  • Ability to facilitate or present in live enablement sessions 
  • Ability to remain agile in changing and fast-paced environment 
  • High energy with positive energy and a growth mindset 
  • Bachelor’s Degree or equivalent experience 
  • 5+ years in sales enablement
  • 5+ years in sales or supporting sales roles 
  • Strong experience in training and enablement, ideally in technology organizations with a demonstrated track record of successfully executing advanced sales training and enablement programs 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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