Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

About our Sales Team

• Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecom, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands.
• As a team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.

Responsibilities

• As a Sales Director you will primarily target new business opportunities within assigned enterprise organizations in your vertical.
• Research target accounts and develop prospecting campaigns. Dive deep in understanding their business and the potential for business alignment.
• Go high-and-wide within enterprise organizations to understand the full scope of opportunity. 
• Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome. This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal.
• Engage with sales ecosystem and Medallia Partners in support of sales opportunities.
• Participate in internal team meetings to collaborate with supporting ecosystem on opportunities, resolve customer issues, share best practices, and work with cross functional teams.

Minimum Qualifications

• Proven top performer in a quota-carrying sales role.
• Demonstrated experience creating opportunities within large or strategic accounts.
• Demonstrated experience identifying key decision makers and building relationships and champions.
• Intellectual curiosity & growth mindset.

Preferred Qualifications

• Bachelor’s Degree or 5+ years of sales experience at a technology/SaaS organization.
• Proven problem-solving ability.
• Training in “solution”, “customer-centric” or “challenger” selling.
• CRM system knowledge/experience.
• Understanding of customer and employee experience management
• Experience selling to Financial Service Enterprise accounts

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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