Sales Development Representative (SDR) Manager at LivePerson

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LivePerson is the global leader in delivering technology that helps brands and consumers connect through conversational messaging, just as you would with family and friends. 

With over 18,000 customers, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. Are you a hands-on sales leader and passionate about delivering value to customers and solving business problems with world-class technology? If so, we may have just the role for you!

As the Sales Development Representative (SDR) Manager for the APAC region, you will play an integral role in the success of the sales team across ANZ, South East Asia and Japan. You will be responsible for leading the newly-formed SDR team in APAC, which includes recruiting, training and helping to onboard (along with our Sales Enablement team) a dedicated SDR team that will research accounts, identify key targets, generate interest and help drive discovery calls to stimulate opportunities. 

The SDR Manager will work closely with the sales and marketing teams to ensure your team drives leads to opportunities and helps qualify and nurture new relationships within target accounts. You will strive to consistently achieve qualified opportunity quotas to meet territory revenue objectives.


You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles (link) and want to work with experts in their respective fields


What are the responsibilities of this role:

Hire, coach, and manage a team of Sales Development RepsTrack sales team metrics and report data to leadership on a regular basisTrain other members of the SDR Team to identify, contact, and create qualified opportunities.Ensure SDR Team members improve performance and abilities over time by providing coaching and feedback in recurring 1:1sMotivate team members through your coaching expertise and utilising incentivesRegularly report on team/individual resultsIdentify and make recommendations for improvement in the areas of Process, Efficiency, & ProductivityWork closely with sales and other members of the leadership team to develop key accounts successfully into new customersWork in collaboration with the APAC Field Marketing Team to develop effective messaging for outbound communications to your team’s assigned accounts. Continue to improve and refine sales pitch and process to achieve optimum resultsHelp create a fun, high energy environment where teams are motivated to succeed . 

Who you are and what makes you qualified: 

2+ years in the software sales space as an SDR Leader 2+ years of experience as an SDR/BDRConsistent track record of quota achievement as an individual contributorProven track record of success as an SDR managerExperience managing and improving Sales Development KPIsExperience using SalesForce, Outreach, SalesNavigator, & other tech stack tools eg. TechTarget Priority EngineSelf-starter with proven success as a sales leader

Why you’ll love working here: 

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.and ordinances.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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Charlotte, NC
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Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
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Phoenix – Mesa – Scottsdale, AZ
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Portland, ME
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San Antonio, TX
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Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The New LivePerson Episode
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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