For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Meet the Role: 

As a Sales Development Representative (SDR), you are responsible for building the Sales pipeline by attracting and qualifying prospects who are evaluating or considering electronic health record products and services. You will directly impact the growth of our business by generating leads and collaborating on targeted campaigns to build and increase our customer base.

We understand that the industry we serve is a niche market, and that your learning curve will be high. Don’t worry, we got you. You will receive a ton of training on PointClickCare products and services, the latest sales processes, and you will continuously learn about the high growth senior care industry. It is the entry position into our Sales organization, which will provide organizational bench strength for other sales roles. 

Meet the Team: 

You will report into the SDR Program Manager and you’ll be working alongside other SDR’s and Account Executives (AE) to meet sales targets. This team model allows for lots of collaboration and the ability to share stories/best practices. In addition to having lots of support from your immediate team, you will have a dedicated SDR Program Manager whose sole purpose is to set you up for success through coaching and mentorship. The leadership style can be described in one word, ENABLERS. The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next. 

Meet Your Colleague: 

One of your fellow SDR teammates began their career with limited sales experience. They quickly learned how to be more assertive and suggests that having a “go getter” mindset will make you truly successful in this role. They encourage you to be vulnerable, consistently ask questions, and push yourself out of your comfort zone.

What you'll be doing day to day:

• You'll offer a strategic approach to territory planning, account planning, account cohorting and the pre-discovery/qualification stage
• You’ll engage with your assigned territory of prospects to understand their business and look for opportunities to schedule a meeting for them with our Account Executives. 
• You will use our Customer Relationship Management (CRM) system to track progress, schedule activities, and document relevant information on prospective customers. There are always new opportunities to contribute to the culture and business objectives of PointClickCare as well. 
• You will help prospects to identify the need for change that will lead to increased quality of care for their residents. 
• You will contribute to booking and revenue targets. 
• You are often the first point of contact with our prospects, giving us the opportunity to establish a positive relationship and experience. 

About You:

• You are goal oriented, driven, and positive. 
• You have a passion for sales and learning what makes businesses tick 
• You are resilient and don’t let customer rejections slow you down 
• You share the same passion as we do for the industry we serve. 
• You demonstrate exceptional verbal and written communication skills. 
• You demonstrate your accountability, so you are reliable in delivering on what you commit to. 
• You are exceptional at building strong relationships at all levels. 
• You have strong organizational, planning, and prioritization skills. 
• You consistently strive to improve yourself and find ways to develop professionally.
• You think outside the box, and find creative solutions to problems.
• You have some experience in entry level sales. 
• You hold a Post-Secondary Degree/College Diploma. 
• You have some experience using CRM systems, but is not a requirement. Hopefully it’s with Salesforce or SalesLoft. 

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.