At Velocity Works, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts, get new accounts, and serve as our main point of contact. Our service offerings include staffing and custom software development.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Work with the Director of Staffing to build a plan to identify and obtain new accounts 
• Expand and strengthen client relationships to achieve long-term partnerships 
• Learn Velocity Works’ service offerings and deliver those offerings to prospective clients
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Schedule and conduct in-person meetings with customers to discuss our services and their needs

Skills and Qualifications

• 5+ years professional experience in a sales role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with using applicant tracking systems and customer relationship management software