RevOps Manager, Customer Success at Chronosphere (Remote)

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Chronosphere 

Chronosphere is the provider of the only observability platform that puts engineering organizations back in control by taming rampant data growth and cloud-native complexity, delivering increased business confidence. Teams at startups to well-known global brands in the Fortune 500 around the world trust Chronosphere to help them operate scalable, highly available and resilient applications.

Chronosphere is looking for trailblazers who are experts in their space and are passionate about creating meaningful solutions for engineers and digital businesses.

Chronosphere is a series C startup with more than $250M in funding and a $1B+ valuation. We’re a remote-first company, backed by Greylock, Lux Capital, General Atlantic, Addition and Founders Fund.

About the role:

Chronosphere’s Revenue Operations (RevOps) team is laying the foundation to enable rapid growth for our field organization. We know that a strong operational backbone is critical to our success and we are investing to build a best-in-class team. 

With that growth, we are looking for a RevOps Manager, Customer Success to serve as the business partner to our Global Head of Customer Success. You will be the first member of the Business Operations arm of our team and will be responsible for adapting and augmenting our core RevOps capabilities across enablement, strategy & analytics, tooling, and commercial operations to the specific needs of our Customer Success team.

As a successful candidate for this role, you consider yourself a generalist and excel at the following:

  • Programmatic thinking to drive behavior-change through well-designed processes, tools, and enablement assets & experiences
  • Quantitative acumen & analysis to help us assess the health of our customer base and make informed decisions about our Customer Success organization
  • Front-of-room communication to influence our internal teams

You Will:

  • Act as the RevOps business partner to Joby Babu, the Global Head of Customer Success, assisting with strategy, operating rhythms, and driving key programs
  • Design and implement our Customer Lifecycle Playbooks to ensure our teams consistently and scalably delivery on our customer outcomes
  • Design and manage our data and analytics related to customer health, performance of our Customer Success team, and CS growth planning, partnering closely with our Strategy & Analytics Team
  • Tailor our enablement and onboarding program to suit the needs of Customer Success, partnering closely with our Enablement team
  • Select, design, and manage the Customer Success applications (CS Platform, Zendesk), partnering closely with the GTM Tooling Lead
  • Manage the quarterly compensation process for CS, partnering closely with our Commercial Operations team

You Have:

  • 5+ years of experience in an RevOps/operations/enablement role at a complex SaaS business
  • Experience as a CSM or consulting experience is a strong plus
  • Data fluency and comfort working in a BI visualization tool
  • Process design including building internal enablement assets and programs
  • Comfort working as a self-starter, designing processes and strategy from scratch

Location: Remote in the US


Your team:

Reporting directly to Ali Jones, Head of Revenue Operations and supporting Joby Babu, the Global Head of Customer Success.

Ali believes that one of the hallmarks of a high-performance RevOps team is thinking like a Product Manager where we deeply understand our end customer, the field organization, and design practical, easy-to-consume solutions to meet their needs. Before joining Chronosphere, Ali spent 5 years at MuleSoft serving multiple positions within enablement and ultimately founding & leading the Theater Enablement & Global Programs organizations. She started her career in Management Consulting at Deloitte and Sales at SiriusDecisions (now Forrester Research), and believes she’s found the perfect combination of those two disciplines as a RevOps leader. Ali recently relocated from London to New York and enjoys cooking for friends and cycling when she’s outside of work.

Our benefits
  • Health Insurance Coverage
  • Free Lunches
  • Unlimited Vacation Time
  • Competitive Salary
  • Stock Options
  • And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]

Before clicking “Submit Application”. 
 
As a part of our Diversity, Equity, and Inclusion efforts and working against unconscious bias we ask that you please remove all identifying information from your resume before you upload it. While this is optional - Chronosphere is committed to DEI, understanding that it is a journey for us as a company, but one that starts with our hiring practices. 
 
Identifying information includes your name, photos, LinkedIn URL, email address, and more.
More Information on Chronosphere
Chronosphere operates in the Cloud industry. The company is located in New York, NY. Chronosphere was founded in 2019. It has 174 total employees. To see all 25 open jobs at Chronosphere, click here.
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