We’re expanding a team of driven, focused, smart people who want to make a meaningful impact on the success of world-class software organizations. At Appcues, we believe that our customer’s success is directly tied to the value they derive from our product and the positive impact Appcues makes on reducing friction in their end user’s experience. While customers realize value at different stages in their journey with us, the renewal serves as an incredibly important milestone to work towards, celebrate, and reflect on the past while also planning for the future. As the second person in this function at Appcues, we are searching for a candidate with prior experience in Account Management, Sales or Customer Success who knows the in’s and out’s of predictably renewing customers, month after month, and year after year, with a track record to prove it. This is an opportunity to team with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, and our Finance team) to ensure that value is realized for the customer, and commercial objectives are achieved to drive growth of our business. 

Responsibilites

• Responsible for all assigned contract renewals, which includes partnering with customers and internal team (Customer Success Managers and Account Executives) to ensure timely and accurate execution. 
• Ownership of contract processes and customer communications including usage upgrades and related renewals. 
• Updating and innovating functional processes, playbooks and supporting materials for renewals at Appcues 
• Enlist the efforts of account executives, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction. 
• Establish and maintain effective, cooperative working relationships with customers. 
• Responsible for working with the internal team to convert customers paying monthly into paying annually.
• Share forecasting and pipeline status with internal stakeholders

About you

• Experience with renewal management practice
• Presentation/Communication abilities at executive level
• Experience with contract negotiations with Special Terms and Conditions crafting a plus
• Performance oriented (has consistently met/exceeded a renewals/sales quota) 
• Expert organizational skills - ability to accurately identify accounts up for renewal, ensure accurate reporting on revenue up for renewal, forecasting of renewal and manage the process from end to end with ongoing reporting to internal stakeholders
• Prioritization - Proven ability to allocate time to highest impact areas

Our Benefits

100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.

Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.

Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value

Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.

Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.

Equity - We want everyone invested in our success. We grant every employee equity in the company.

Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.

Unlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.

About us

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.

We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.

Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.