Renewals Manager - Remote - Anywhere U.S. at Pantheon Platform

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About Pantheon

Pantheon’s WebOps Platform powers the open web, running sites in the cloud for customers including Stitch Fix, Okta, Home Depot, Pernod Ricard and The Barack Obama Foundation. Every day, thousands of developers and marketers create, iterate, and scale websites on the open web to reach billions of people globally. Pantheon’s SaaS model puts large and small web and digital teams in control of increasing the performance of their teams, websites, and marketing programs. Pantheon cloud native software includes governance, security and collaboration tools that make it easy to securely manage a single website or thousands of websites across multiple teams in one platform. The built-in ability to simultaneously create, test, deploy and run live sites with unrivaled hosting speed, scalability and uptime give marketing teams the agility to win in the dynamic world of digital marketing.


With 35% of the web running open-source and significant investments in a $200 billion total addressable market, we are growing aggressively into a huge market opportunity and looking to expand our organization.

The Role

As a Commercial Account Manager, you will be responsible for planning and executing the renewals lifecycle while driving high customer satisfaction by managing retention and usage goals.

Cool Stuff You'll Do

  • Proactively manage a book of business including client renewals, identifying growth opportunities, and risks to retention.
  • Use your exceptional powers of persuasion and negotiation to maintain high renewal rates while encouraging our customers (at the CXO level) to retain access to our amazing products.
  • Manage a timely renewal process with customers, including generating renewal quotes,  maintaining accurate Salesforce renewal opportunities, understanding customer dependencies, uncover blocking issues, and demonstrate strong account management and commercial capabilities; work closely with Account Management, Finance, and Deal Desk teams to ensure all contracts are accurate.
  • Verify contracts, data integrity of all quotes, and review terms & conditions to ensure renewal subscriptions in line with company guidelines and policy.
  • Maintain and report an accurate forecast of renewals and pipeline on a rolling 120-day basis, and communicate any renewal risk to leadership to develop resolution strategies.
  • Conduct thorough discovery with all customers within your book of business to ensure you understand their individual pain-points, future initiatives, and where they derive most value in our partnership.
  • Identify upsell/cross-sell opportunities through mid-year partnership reviews and contract renewal to maximize customer growth.
  • Uncover trends, propose improvements and build processes that improve the renewal workflow.
  • Be motivated to overachieve on daily, weekly & monthly targets.
  • Be the face of our Brand and 100% focused to create a best-in-class customer experience.

 What You Bring To The Table

  • 1-3+ years of proven experience in Sales, Operations, or Account Management with a focus on negotiating contracts.
  • Solid business knowledge - curious and keen to learn
  • You have proven experience working at a technology company, preferably B2B SaaS
  • You have experience owning and managing renewal metrics (like NNA, NDR, logo retention)
  • A "can-do" & "winner" attitude, with hunger and a 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills with internal/external clients
  • You have a proven track record of strong customer management and negotiation skills.
  • Strong numeracy skills
  • Value-based selling
  • Bachelor's or Master's degree or equivalent work experience

Bonus Points For

  • Practical knowledge of Drupal and WordPress
  • Familiar with open source solutions and web infrastructure
  • Strong knowledge of SaaS, IaaS and/or PaaS solutions in the market
  • Past experience selling to Higher Education, media, large non-profits, or complex large scale institutions
  • Demonstrated experience selling to a technical audience, ideally technical decision-makers
  • Experience carrying a quota of over 1M annually

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Industry competitive compensation and stock option plan
  • Unlimited time off and sick days
  • Full medical coverage (medical, dental, vision)
  • Top-of-line equipment
  • Fun at WordPress and Drupal community events
  • Extra benefits like a stipend for reading books and your workouts
  • Events and activities both team-based and company wide that inspire, educate and cultivate

To review the Employee and Applicant's Privacy Policy, click here.

Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [email protected] Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
Visa sponsorship unavailable at this time. 

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More Information on Pantheon Platform
Pantheon Platform operates in the Marketing Tech industry. The company is located in San Francisco, CA. Pantheon Platform was founded in 2010. It has 322 total employees. To see all 21 open jobs at Pantheon Platform, click here.
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