We deliver digital workflows that create great experiences and unlock productivity.
San Diego, CA

Renewal Account Manager- Habla hispana at ServiceNow (San Diego, CA)

| San Diego, CA
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Company Description


ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description


Desripción de puesto

Que harás en este rol:

  • Negociar todas las facetas de la renovación de contratos. Desarrollar negociaciones estratégicas ganar/ganar que maximicen el valor contractual a la vez que mejore la relación con el cliente y el valor que reciben de ServiceNow.
  • Identificar las necesidades del cliente, demostrando habilidades de manejo de cuentas para guiar el cierre de las renovaciones.
  • Mantenimiento y entendimiento del modelo de licenciamiento de ServiceNow para poder vender y dar asistencia a los clientes en las discusiones de licencias.
  • Monitorear los métricos de la salud del cliente, desarrollar estrategias para mitigarlos y guiar a los equipos de partners para tomar las acciones apropiadas.
  • Trabajar con el equipo para dar actualizaciones constantes y exactas del estatus de las renovaciones a la dirección, escalando cuando sea necesario.
  • Tener conversaciones con los clientes acerca de la preparación, tiempos y necesidades generales de las renovaciones.
  • Conectar con clientes en contratos multi-anuales para asegurar el continuo compromiso y valor para los clientes.
  • Presentar diversas propuestas de renovación a los clientes así como notificarles de las próximas expiraciones de contratos.
  • Trabajar con diversos departamentos (Legal, Deals Desk y Sales Operations) para resolver complicaciones que se puedan presentar en las aprobaciones o en la finalización de los contratos.
  • Trabajar con la organización de Customer Success para revisar el valor agregado que el cliente recibe y así lograr una mayor adopción y uso de los productos.






    Para ser exitoso en este rol debes tener:

    • +5 años de experiencia comprobable en roles de Renewal Account Management o Customer Success.
    • Experiencia lidereando la retención y adopción de clientes con productos SaaS en cuentas y territorios complejos.
    • Experiencia avanzada en procesos de renovación de contratos.
    • Experiencia construyendo relaciones con compañeros de trabajo y socios.
    • Excelentes habilidades de gerencia; incluyendo ventas, manejo de cuentas y servicio al cliente.
    • Capacidad para identificar áreas de mejora y eficacia en procesos.
    • Fuerte ética laboral y experiencia manejando y alcanzando cuota de ventas.
    • Profundo conocimiento de modelos SaaS, preferentemente enfocados a software empresarial.


    Additional Information


    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    Work personas

    Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

    Required in Office

    A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


    A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


    A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


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    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Volunteer in local community
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Open office floor plan
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Employee Stock Purchase Plan
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Game Room
    Stocked Kitchen
    Happy Hours
    Professional Development Benefits
    Tuition Reimbursement
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


    Software Developer

    What does your typical day look like?

    There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


    Business Systems Analyst

    How does the company support your career growth?

    It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


    Account Executive

    What’s the vibe like in the office?

    ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


    Senior Manager, Global Sales Development

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