Regional Implementation Manager

| Chicago, IL | Hybrid
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The opportunity:

We’re looking for an Implementation Manager to join our growing team. This is a unique opportunity to establish and standardize the Global Implementation Methodology that will be utilized across our organization. The ideal candidate should have the ability to drive implementation workflow and should have extensive experience managing cross-functional projects. Salivating at the thought of solving real-world problems while streamlining the inefficient industry of global trade? Keep reading!

What you'll do:

  • Create and execute the Implementation Methodology, including task definition, persona identification, assignment of responsibilities, task duration, dependencies and templates, designed with flexibility for varied customers and services.
  • Partner with Sales and Account Management acting as the primary set of extra hands shepherding the client through the implementation lifecycle including engaging in implementation related pre-sale activities. 
  • Lead the implementation of select new client accounts or new business with existing clients from business award of multi-modal services through implementation and ramp up to steady state service delivery.
  • Structure total scope of awarded business and create an implementation project plan ensuring client and internal teams across sales, account management, planning & operations, carrier relations, procurement, fulfillment, technical and other teams are in position to execute.  
  • Own the readiness to serve and implementation project critical path to deliver to client as sold.
  • Continuously drive and adapt the plan to new realities and findings to optimize for service level and quality while establishing efficient and universal internal and external solutions.
  • Summarize and report out on implementation program status to leadership (commercial, business, and operational) highlighting any barriers to success and proposing mitigation strategies.  
  • Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What you'll need:

  • BA/BS degree with 5+ years of professional logistics, supply chain management/consulting, freight forwarding experience
  • A knack for spotting opportunities to simplify processes and solutions while preserving client happiness
  • A consistent track record of success in scoping, planning, starting and finishing client-facing, cross-functional projects
  • Excellent collaboration, communication and interpersonal skills
  • Comfort and confidence in front of clients
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • FigmaDesign
    • LatitudeDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement

An Insider's view of Flexport

What’s the vibe like in the office?

During pre-COVID times, the SF office was designed as a hub of innovation. You can feel the creativity from the openness of the space, the dry-erase walls, the sound of coffee in the morning, and the waves of silence broken by laughter and understanding. The office made me want to wake up every day and go to work.

Jim

Engineer Manager

How do you collaborate with other teams in the company?

Any change at scale can make a huge difference. Working with our business leaders we identify these improvements, work through solutions and evaluate their effectiveness. Always looking for ways to reduce complexity.

Raphael

Senior Product Designer

How does the company support your career growth?

Flexport has supported my career growth by continuously providing opportunities for me to explore my interests. Whether it be passion projects, internal leadership opportunities or just casual conversations, Flexport and my colleagues have invested in my long term professional development.

Natalie

Client Solutions Associate

How do your team's ideas influence the company's direction?

Flexport is growing very quickly, and so is our product -- we welcome questions and unique ideas. Our engineers are empowered to identify critical projects, strategically prioritize them, and execute them. You decide how to get us to where we want to go.

Geoff

Chief of Staff

What kinds of technical challenges do you and your team face?

Efficiency, predictability and visibility are the key ingredients missing from the industry today. Our vision guides us to identify the right steps to get there. And be the standard technology of global trade.

Yuko

VP, Product Leadership

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer highly subsidized health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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