Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What You Will Be Doing
The Quality Control Trust Account Associate will play an integral part in ensuring a superior client experience, as well as contribute to the growth and development of the AI product and machine learning model, enabling better accuracy and additional development features for future releases.

• Coordinate with the Senior Quality Control Trust Account Associate to ensure accurate and efficient quality control procedures
• Work and liaise with the CI technical team of data scientists and software developers to load client data files into the C3 environment for ingestion
• Access Syndtrak (and other data repositories as necessary) to retrieve relevant financial documents for extraction
• Access and work with client specific data files and documents provided for ingestion into the C3 system
• Verify the client / CI workflow process is working as intended and escalate any issues appropriately
• Manually review errors produced from the C3 system in the digitization process, and provide detailed feedback on those errors to the product and development team
• Compare C3 digitized data with the original financial statements, identifying and documenting errors found
• Remediate errors found in digitized data using the accept or amend audit process
• Escalate systemic errors found to the product/development teams
• Coordinate with Client Support Manager to ensure all concerns are being recorded and shared appropriately

What You Bring

• Bachelor's degree or the equivalent combination of education, training, and work experience
• Typically, up to two years of experience in an office environment
• Good organization and communication skills
• Strong attention to detail
• Interest in the financial services industry
• Interest in learning more about cutting edge technology (i.e., AI, machine learning models and big-data)

Added Bonus If You Have

• Database skills (particularly working with large and unstructured data sets)
• Excellent Microsoft Office skills

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A chance to work on some of the most challenging, relevant issues in financial services and technology
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility, and respect
• A fantastic range of benefits including private medical cover, dental cover and travel insurance

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Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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