The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a PSP Account Manager, joining our Payroll & Benefits team. As a dynamic and energetic professional, PSP Account Manager will own the planning and implementation of successful relationships with PSP.

Requirements

• 8+ years of work experience in regional / global payroll operations.
• Understanding of global payroll best practices.
• Experience in implementing payroll in multiple countries and in managing relationships with third party payroll services.
• You are passionate about managing people, and you don't micromanage your reports.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• You write and speak fluent English.

Key responsibilities

• Ensure customers satisfaction in the payroll area as the end goal
• Act as a strategic consultant to our internal stakeholders to resolve any issues and improve relationships with PSP or/ and our payroll offering
• Act as a point of contact through proactive communication with PSP outside of payroll specialists’ day-to-day communication and update them about Remote products, roadmap and services
• Build strong relationships with PSP and be the bridge for Payroll Specialists through proactive outreach efforts
• Advocate on behalf of the customers and payroll specialists’ needs when working with PSP
• Coordinate and facilitate regular proactive meetings with PSP
• Effectively handle inquiries and negotiate within SLA
• Perform regular analysis of problematic countries to identify opportunities for improvement
• Develop an understanding of the industry and location-based practices and policies

Practicals

• You'll report to: Manager, Payroll Services
• Team: Payroll & Benefits
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. (async) Profile review
2. Interview with Recruiter
3. Interview with Hiring Manager
4. Interview with Peer
5. Interview with Director of Payroll
6. Prior employment verification check(s)
7. (async) Offer

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices and therefore pay a minimum annual salary of USD 40,000 per year, in all locations throughout the world. Actual compensation may vary based upon geographical location, experience, and/or skill level. However, it will never be below our minimum global compensation mentioned.