Professional Services Solutions Consultant - Remote

| San Francisco, CA | Remote
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Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

As a Professional Services Solutions Consultant, you'll be the primary person to implement our product and to ensure that our customers are getting value after going live. You will use your expertise and experience to provide best practices to the customer while helping them solve their challenges. The ideal candidate is curious, consultative, well organized, articulate, and excited about working in a fast-paced environment.

This is a fully remote position and we will consider candidates anywhere in the Western Time Zone.

Responsibilities

  • Work with new customers to understand their environment and their aspiration to optimize revenue operations and then gather relevant requirements
  • Discuss revenue operations strategy, provide best practices, and guide customers in operationalizing the Clari platform within their company
  • Translate requirements into standard use cases, configure the platform, confirm the solution with key influencers and executives, develop enablement plan, rollout Clari across their organization, and assist the customer in operationalizing and gaining value
  • Develop & maintain relationships with key customer champions, including VP Sales Operations/Revenue Operations, VP Sales, CRO, as well as other executives and leadership
  • Collaborate with customer and company thought leaders on best practices and extended capabilities
  • Proactively engage clients to drive product adoption and optimal product experiences
  • Ensure the customer will be a positive reference to other customers/prospects
  • Facilitate a smooth handoff to the Customer Success & Support teams
  • Build strong cross-functional relationships, working with Sales, Customer Success, and Support
  • Share your product expertise with the Product and Engineering teams to drive improvements and contribute to the roadmap

Qualifications

  • Minimum of 5 years relevant experience required, including functional, technical, project management, strategy, change management, and integration capabilities
  • SFDC Certified Administrator or similar level of skill/experience required; must be proficient with Salesforce administration, such as creating fields and formulas, building custom objects, updating role hierarchy, workflows, validation rules, configuring territories, and forecasting
  • Sales operations/revenue operations experience required
  • Successful track record implementing transformational SaaS applications into complex enterprise environments with leading best practices and thought leadership
  • Experience in working with cross-functional teams including Customer Success, Sales, Product Management, and Engineering
  • Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
  • Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner

Benefits and Culture

  • Team-bonding activities and company-wide events
  • Flexible working hours and remote opportunities
  • Internet, phone, and wellness reimbursements
  • Paid maternity and paternity leave
  • Fertility support
  • 401(k) and college savings plan
  • Pre-IPO stock options

#LI-Remote #BI-Remote

You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AWSLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • MongoDBDatabases
    • SalesforceCRM

An Insider's view of Clari

What are some social events your company does?

Every year Clari has a company-wide offsite where we go “glamping” for one night off the Pacific Coast in California. This is a time where we unplug from work and our busy lives to embrace the present and recharge as an organization. This two-day event exemplifies how remarkable our team and culture are at Clari.

Anmol

Sales Engineer

How do you collaborate with other teams in the company?

Collaboration and working cross-functionally are key pillars at Clari. The recruiting team works closely with finance, marketing, sales, and engineering on a daily basis. The knowledge we're able to share with each other truly makes us stronger as an organization.

Meghann

Meghann

What are some things you learned at the company?

I have had the chance to work on projects that have made a huge impact and that I would be remembered for. I’ve improved incident response management and have touched all parts of our infrastructure. I like how I can be both well-rounded and a subject matter expert in multiple areas at Clari.

Rabiya

Senior Software Engineer, Cloud Infrastructure

How do your team's ideas influence the company's direction?

There are tradeoffs between a big company and a start-up, but one of the most rewarding parts of working at Clari is the impact an individual can make at any level. We're a pretty flat org that prioritizes good ideas over titles. There’s nothing that screams high performer more than someone that comes to me with a fresh idea for how we can improve!

Holly

VP, Commercial Sales

What does your typical day look like?

The ability to adapt and continuing to learn to stay relevant is just one aspect of becoming a successful engineer. Having a positive attitude, curiosity, investing time and effort to build a great work relationship with teammates, communication skills and empathy will ensure a longer term successful career as a technologist.

Priyanka

Principal Software Engineer

What are Clari Perks + Benefits

Culture
Volunteer in local community
Clari participates in local volunteer activities such as Sacred Heart and Save our Shores, as well as national organizations.
Partners with Nonprofits
Clari Cares Foundation
Friends outside of work
Eat lunch together
Intracompany committees
Clari has culture committees that manage events and programs from our health and wellness to diversity and inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Clari offers US paid leave of up to 14 weeks for maternity leave and six weeks for non-birthing parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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