Intelsat
Transforming Inflight Connectivity Through the Power of the Award-Winning Intelsat Global Network
Hybrid

Principal Sales Engineer, North America

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Your role in helping us shape the future:
This position applies system level communications engineering knowledge to provide pre-sales technical consultancy to existing and prospective customers and the sales organization, to drive revenues and ensure customer satisfaction.
The Customer Sales Engineer (CSE) helps identify customer needs then designs technical and operational solutions adapted to these needs. In this role, you will be responsible for supporting the sales team with a focus on the Mobile Network Operator market. You will also manage the senior technical relationship with the customer.
Are you up to the challenge?

  • Develop and maintain trusting and collaborative technical customer relationships so that the customer sees Intelsat's technical and operational excellence.
  • Work with all levels of the customer organization to help the sales team identify the customer's needs and technical and financial drivers.
  • Strong Enterprise / Networks background.
  • Perform communications system design and feasibility analysis to develop solutions that meet both the customer needs and Intelsat's strategies.
  • Support the sales team with customer needs assessments, proposal development and customer communications.
  • Achieve desired capacity optimizations at minimum costs to Intelsat and maximum benefit/minimum disruption to the customers.
  • Use the knowledge gained by working directly with customers to provide market intelligence to the Product Management and New Product Development teams, helping to guide product evolution and new product developments.
  • Provide customer training on Intelsat products, customer tools, and Intelsat operations.
  • Maintain current knowledge of satellite communications technology developments that enable the provision of more cost effective and efficient customer solutions.
  • Provide coaching and mentoring to less experienced sales engineers, guiding them in supporting sales and customers in building sound proposals and solving customer challenges.


You should definitely have:

  • Bachelor's Degree in Electrical or Communications Engineering, Physics, Math or equivalent.
  • At least five years of applicable wireless experience including experience with:
    • state-of-the art industry products for ground segment equipment and terrestrial networking infrastructure; Wireless back-haul experience where satellite has been deployed and possibly incorporated into edge compute design.
    • vendor VSAT corporate networks products and market trends for corporate and private networks; and
    • training in proposal development and customer presentations
  • Effective English language skills, both written and oral.
  • Knowledge of and ability to perform accurate link budget analysis.
  • Ability to travel internationally up to 20% to meet the needs of the business.
  • Ability to make optimal decisions while collaborating with diverse internal and external customers under tight timelines.
  • Knowledge of communications network engineering/design and the economics of satellite communications solutions.
  • Knowledge of the telecommunications industry and transmission technologies.
  • Knowledge of the Broadcast industry and video distribution technologies.
  • Knowledge of the sales/buying processes and demonstrated ability to engage and develop trusting relationships with customers, at all levels, and internally with sales directors


It would be nice if you had:
Experience that includes pre-sales experience and/or experience working with satellite networks.
What it's like to work with us:
Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including DTO, medical, tuition reimbursement, and training
  • Hybrid work policy, enabling up to two days per week of remote work
  • Fun, diverse, and inclusive culture


Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.


About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled

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What are Intelsat Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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